CX is a Pilgrimage Nienke Bloem

1. CX and leadership

1.1. 26. Use two different speeds

1.2. 27. Belief helps

1.3. 28. Work data driven

1.4. 29. Work agile

1.5. 30. Get your hands (and feet) dirty

2. The mental aspect

2.1. 31. Trust the universe

2.2. 32. Angels are out there to make you feel special

2.3. 33. Your pain, is ... well, your pain

2.4. 34. Light a candle

2.5. 35. The need for authority

3. When the going gets tough

3.1. 36. Worry will make your vision blurry

3.2. 37. Beat the fear

3.3. 38. When fear is FEAR

3.4. 39. When life is full of shit

3.5. 40. The power of routines

4. Spice up your transformation

4.1. 41. When they Zig, you Zag

4.2. 42. Your Why or What are you here for?

4.3. 43. Making the truth versus Finding the truth

4.4. 44. Create fun and excitement

4.5. 45. Be aware of boar

5. Almost at the finish line

5.1. 46. Always mix business with pleasure

5.2. 47. You don't know, what you don't know

5.3. 48. Pass your knowledge on

5.4. 49. Celebrate success

5.5. 50. Let's put a dent in the universe

6. How to start?

6.1. 1. Now is always a good moment to start

6.2. 2. Choose the path of energy

6.3. 3. Set a BHAG

6.4. 4. Create doable chunks

6.5. 5. Where to start?

7. Don' forget to

7.1. 6. Get buy-in

7.2. 7. Mitigate risks

7.3. 8. Budgeting

7.4. 9. Be practical

7.5. 10. Prepare for rainy days

8. Preparation is key

8.1. 11. Planning some white space

8.2. 12. Learn from others

8.3. 13. Get the rigth gear

8.4. 14. Travel light

8.5. 15. Out of office

9. Walking

9.1. 16. Check if you are on track

9.2. 17. Mark your results

9.3. 18. Stick to the plan

9.4. 19. Don't be more catholic than the Pope

9.5. 20. Take a break

10. You as a leader

10.1. 21. Share your story

10.2. 22. Walk the talk

10.3. 23. Learn from you peers

10.4. 24. Leave your mark

10.5. 25. Speak the language