1. Finance
1.1. Gen Manager
1.1.1. Analyzes demographics of the market and looks for opportunities to increase markets; works with marketing, special events and promotions staff to create internal, external promotions Reviews all special events contracts for profitability and feasibility for execution; ensures that all special events are executed to Live Nation Standards
1.1.2. Maintains positive talent relations by developing a solid understanding of the music industry, to ensure that artists and industry representatives have positive experiences in the venue Ensures that all events are executed properly, to the client’s satisfaction Promotes positive employee relations including effective delegation of duties and fostering high staff morale
1.2. Accounting Assistant
1.2.1. Preparing paperwork and securing the proper W-9 documentation for new vendor requests Answering inquiries from vendors concerning open A/P items Following up and resolving open A/P credit items with vendors
1.2.2. Perform A/P processing tasks, such as date-stamping of invoices, filing, reviewing and securing authorization for invoice payments, checking invoices for sales and use tax requirements, proper code classifications, providing G/L coding for invoices, and entering invoices into Oracle and Captiva
2. Management
2.1. Sr. Management
2.1.1. Lead the formation of the product development process within the division across a wide range of products (e.g., festival onsite, venue experiences, ad technology, consumer data, ecommerce integrations, mobile applications, promotions)
2.1.1.1. Based on qualitative research, competitive analysis and market research, identify and implement game changing product innovations (e.g., people-based marketing solutions connected across offline and online) Coordinate rapid, smooth, and successfully iterative product launches while managing specialists in engineering, product, design and marketing
2.2. Creative Director
2.2.1. Ensure that the design team works in the most efficient manner, whilst providing individual team members with opportunities to develop their specific skills Nurture and encourage the development of skill sets wherever possible Meet department goals by delivering on time, delivering on budget, and reduce and limiting Manage production workflow and team resourcing within budget and timing constraints
2.2.2. Develop systems, processes and initiatives that ensure that all projects meet a consistently high standard Lead brainstorms, especially with regards to the visual and tactical execution of ideas Some travel
2.3. Product Manager
2.3.1. Working with internal and external experts representing Ticketmaster’s broad client base of sports, concert, theatrical, and club clients, define and prioritize system enhancements and new feature capabilities.
2.3.2. Plan and manage product release including feature documentation and pre-release demonstrations Assist with day-to-day operational support post release
2.3.3. Work with Ticketmaster’s consulting, support, engineering, software, and QA organizations in the development and deployment of new products and features.
3. Operations
3.1. Software Engineer
3.1.1. Must possess an excellent understanding of service-oriented architecture (SOA), event-driven architecture, object-oriented methodologies, and other In-depth knowledge of object-oriented methodologies, event-driven architectures, and other design patterns
3.1.2. Exemplary communication skills (both written and oral), with experience producing technical and design documentation of complex processes.
3.1.3. Graphic Designer
3.2. We run on AWS, so you should have the ability to build, test, and deploy code to run on cloud infrastructure. You’re a quick learner - we face exciting new challenges every day, and are constantly evolving with emerging technology. Experience with modern messaging frameworks like ActiveMQ or Kafka is a bonus.
3.2.1. Work on public API services including company’s Commerce API, Content Discovery APIs, Mobile App APIs; new platform allowing partners to syndicate Ticketmaster content; data science applications including recommendation systems, personalization and bot detection; search application, data pipelines and content aggregation; and web applications including the next generation of Ticketmaster.com and client apps in company’s ever-expanding B2B platform.
3.3. Capital Planning-Associate
3.4. Ensure all files are updated and information intergration is active and on-going. Track all Capital Projects and assist with budget reallocation process throughout the Fiscal Year. Ability to perform ad hoc analyses across venues and projects. Analytical and problem solving skills working with complex system, process, and data issues Innately resourceful, curious, and clever when solving problems Time/task management and organization skills to balance competing priorities
4. Hospitality
4.1. Box Office Ticket Agent
4.1.1. Cash Handling; Bank Procedures and Check-out Procedures Maintain superior customer service both in person and over the phones Answer phone with prompt and courteous attitude Guest Relations
4.1.2. Restaurant Host
4.1.2.1. Show guests to tables, place menu in guest hands, wait for guest to be seated before leaving the table Anticipate and respond to guest needs (guest satisfaction) Market current and future shows, menu items and retail by placing all marketing literature on dining tables Properly answer guest questions regarding the menu, music hall, events, related art, music, history and artists appearing at the House
4.1.2.2. Security Staff
4.1.2.2.1. Circulate among guests and/or employees to preserve safety, order and to protect the venue property. Monitor and authorize entrance and departure of employees, guests, and other persons to guard against theft and maintain security and safety of the premises.
4.1.2.2.2. Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas. Warn persons of rule infractions or violations, and apprehend or evict violators from premises.
4.1.2.2.3. Usher,Ticket Taker, Greeter
5. Marketing
5.1. Head of Sponsorship
5.1.1. Manage and maintain a high performing field team and market practitioners Build alignment and working relationships with the Concert Division’s Venue Team including Local Live Nation Management and Club, Theater and Amphitheater General Managers
5.1.2. Actively participate with new business opportunities and growing existing business
5.2. Director of Marketing/Promotions
5.2.1. Direct and coordinate all activities relating to Marketing, Promotions, and PR for the Restaurant & Bar, Foundation Room, Retail, Gospel Brunch, and Special Events, as well as driving overall awareness and visitation to the House of Blues venue.
5.2.2. Liaison with home office social media team to grow social communities and develop programs that create value for fans and drive revenue for venue across brand business segments Manage marketing and advertising operating budgets Financial reporting weekly/monthly to GM showing ROI across all marketing expenditures
5.2.3. Sales Coordinator
5.2.3.1. Provides administrative support to the Sales Department, including Director of Sales, Sales Managers and Logistics team; performs special projects as delegated by the Director of Sales.
5.2.3.2. Maintain supply of assembled sales kits and collateral materials Update sales kit inserts and menus as needed. Generate a competitive analysis report on a quarterly basis Special projects as assigned by Director of Sales Distribution of final contracted SEO’s to appropriate parties.