1. Learner
1.1. Access the system
1.1.1. Desktop
1.1.2. Mobile phone
1.1.2.1. Via mobile app
1.1.2.2. Activities same with desktop
1.2. View profile
1.3. Participate and complete courses
1.4. Collaborate with other learners
1.5. Search/view new/recurring/self-help courses
1.6. Self-enrol to courses of interest
1.6.1. Send notification to Course admin
1.6.2. Send notification to Manager
1.7. Receive course notifications/live feeds/content of interest
1.8. View learning progress/badges received/completed courses
2. Line Manager
2.1. Search/view courses for his/her team members
2.2. Recommend courses to team members
2.3. Enrol staff/ team members
2.4. Recommend courses to Shangri-La Academy
2.5. View progress and completion reports of team members
2.6. Receive notifications/live feeds/content of interest
3. Learning Manager
3.1. CREATE COURSES
3.1.1. Upload content
3.1.1.1. SCORM files
3.1.1.2. Videos
3.1.1.3. Document files
3.1.1.4. URL
3.1.1.4.1. Internal content e.g. Sharepoint
3.1.1.4.2. External content e.g. Youtube, articles, etc.
3.1.1.4.3. Supplier e-portals
3.1.2. Create learning activities
3.1.2.1. Group discussions
3.1.2.1.1. Multiple group sessions within a course
3.1.2.2. Virtual classroom
3.1.2.2.1. Voice/video recording
3.1.2.2.2. Interactive whiteboard
3.1.2.2.3. Chat room
3.1.2.3. Knowledge check games
3.1.3. Create assessment
3.1.3.1. Build question banks
3.1.3.2. Set grade requirement
3.1.3.3. Allow file submission
3.1.3.3.1. Essay
3.1.3.3.2. Project-based
3.1.4. Create course evaluation survey
3.1.5. Book Training Rooms
3.1.6. Publish the course
3.1.6.1. Set up course duration
3.1.6.2. Link to LMS calendar
3.1.6.3. Link to Outlook calendar
3.1.7. Enrol/unenrol learners
3.1.7.1. Individual/batch enrolment
3.1.7.2. Assign/reassign user role
3.1.8. Assign content classification/tagging
3.1.8.1. Content Framework
3.1.8.1.1. Essential
3.1.8.1.2. Functional
3.1.8.1.3. Leadership
3.2. DUPLICATE COURSE (ESSENTIALS)
3.3. MANAGE COURSES
3.3.1. Learning activity progress/completion
3.3.2. Learning object progress/completion
3.3.3. Reminder notification
3.3.4. Communicate to learners
3.3.4.1. Reminders
3.3.4.2. Feedback
3.3.4.3. Online coaching
3.3.4.4. Reinforcement
3.3.5. Assign grading system
3.3.6. Send certificate of completion
3.3.7. Assign badges
3.4. MANAGE DATA ANALYTICS
3.4.1. View learner progress/completion reports
3.4.2. Generate learning activity reports
3.4.2.1. Scores
3.4.2.2. Time spent
3.4.3. View global/regional/hotel reports
3.4.4. Generate completion reports
3.5. BACK UP/ARCHIVE/TRANSFER COURSES
3.5.1. User information
3.5.2. Discussions
3.5.3. Feedback
3.5.4. Grades
4. System Admin
4.1. MANAGE USER DATA
4.2. MANAGE SYSTEM SETTINGS
4.2.1. System UI/UX design/settings
4.2.1.1. Shangri-La Academy branding
4.2.1.2. Local design
4.2.1.2.1. Language preference
4.2.1.2.2. Hotel images
4.2.2. System Plugins
4.2.2.1. Download/install/uninstall
4.2.2.2. Testing
4.2.2.3. Turn on/off
4.2.3. Back up
4.2.3.1. Back up system settings
4.2.3.2. Back up development settings
4.2.3.3. Back up courses
4.2.3.4. Back up learning activities (hourly)
4.2.3.5. Back up user information
4.2.4. System wide reports
4.2.5. Other Tool Integration
4.2.5.1. Office 365
4.2.5.2. Harvard ManageMentor
4.2.6. Process workflows
4.2.6.1. Add
4.2.6.2. Edit
4.2.6.3. Delete
4.3. MANAGE USER ROLES
4.3.1. Add/delete user roles
4.3.2. Add/delete/edit user groups