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ITWeb by Mind Map: ITWeb
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ITWeb

Inventory

Scan

Asset

Device

Software

Groups

Predefinited

Inventory

Asset

Device

Software

Group

Default group, Workstations, Servers, Printers, Networking, Unknowns, Others, Software, User Defined

Custom group, Smart groups, Static groups

Active Directory groups

Monitoring

How

scheduled network scan

online/offline scan

What

Windows Event Logs, event is triggered

software, installed/uninstalled, not compliant

disk, space levels, added/removed

printer supply

antivirus, up to date, more than one

device, discovered, online/offline

service, started/stopped, installed/uninstalled

hotfix, installed/uninstalled

IT service

Alerts

conditions and thresholds

mail notification

IT Services

document your network

Track Problems

Keep Contact Info Handy

Save money

IT Help Desk

Receive tickets by email or web

Users can submit tickets by emailing the email address you've set up. Read more below in the configuring email section Users can submit tickets by visiting the User Portal at http://servername/helpdesk

Email, POP3 / Exchange, Custom formatting

Help Desk User Portal, Your Logo, Active Directory Authentication

Ticket Queues

Assign a ticket to you or your co-worker

Built-in Reporting

Track time spent on tickets, ticket status and run reports to show your boss where you've spent your time

Ruby Scriptable

Customize the User Portal

Custom Attributes

Reporting

devices

BIOS

NIC

Video

drives

operative system, service pack, hotfix, event log

applications

product key

antivirus updated

tickets

help desk efficiency

IT services

format

PDF

Excel

HTML

CVS