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ITWeb by Mind Map: ITWeb

1. Inventory

1.1. Scan

1.2. Asset

1.2.1. Device

1.2.2. Software

1.3. Groups

1.3.1. Predefinited

2. Inventory

2.1. Asset

2.1.1. Device

2.1.2. Software

2.2. Group

2.2.1. Default group

2.2.1.1. Workstations

2.2.1.2. Servers

2.2.1.3. Printers

2.2.1.4. Networking

2.2.1.5. Unknowns

2.2.1.6. Others

2.2.1.7. Software

2.2.1.8. User Defined

2.2.2. Custom group

2.2.2.1. Smart groups

2.2.2.2. Static groups

2.2.3. Active Directory groups

3. Monitoring

3.1. How

3.1.1. scheduled network scan

3.1.2. online/offline scan

3.2. What

3.2.1. Windows Event Logs

3.2.1.1. event is triggered

3.2.2. software

3.2.2.1. installed/uninstalled

3.2.2.2. not compliant

3.2.3. disk

3.2.3.1. space levels

3.2.3.2. added/removed

3.2.4. printer supply

3.2.5. antivirus

3.2.5.1. up to date

3.2.5.2. more than one

3.2.6. device

3.2.6.1. discovered

3.2.6.2. online/offline

3.2.7. service

3.2.7.1. started/stopped

3.2.7.2. installed/uninstalled

3.2.8. hotfix

3.2.8.1. installed/uninstalled

3.2.9. IT service

3.3. Alerts

3.3.1. conditions and thresholds

3.3.2. mail notification

4. IT Services

4.1. document your network

4.2. Track Problems

4.3. Keep Contact Info Handy

4.4. Save money

5. IT Help Desk

5.1. Receive tickets by email or web

5.1.1. Email

5.1.1.1. POP3 / Exchange

5.1.1.2. Custom formatting

5.1.2. Help Desk User Portal

5.1.2.1. Your Logo

5.1.2.2. Active Directory Authentication

5.2. Ticket Queues

5.2.1. Assign a ticket to you or your co-worker

5.3. Built-in Reporting

5.3.1. Track time spent on tickets, ticket status and run reports to show your boss where you've spent your time

5.3.2. Ruby Scriptable

5.4. Customize the User Portal

5.5. Custom Attributes

6. Reporting

6.1. devices

6.1.1. BIOS

6.1.2. NIC

6.1.3. Video

6.1.4. drives

6.1.5. operative system

6.1.5.1. service pack

6.1.5.2. hotfix

6.1.5.3. event log

6.2. applications

6.2.1. product key

6.2.2. antivirus updated

6.3. tickets

6.3.1. help desk efficiency

6.4. IT services

6.5. format

6.5.1. PDF

6.5.2. Excel

6.5.3. HTML

6.5.4. CVS