Chapter 7: Customer Service
by Verona Rhamanan
1. What is Customer Service?
2. Good Customer skills are needed
2.1. The Selling Process
2.1.1. Appraoching Customers
2.1.1.1. Types of Approaches
2.1.1.1.1. Greeting approach
2.1.2. Making a Sales Presentation
2.1.2.1. Find out what the customer's needs
2.1.2.1.1. Presentation of Product
2.1.3. After-Sales Service
2.1.3.1. Types of After-Sales Services
2.1.3.1.1. Providing repairs,maintenance and warranty service