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MVP Team by Mind Map: MVP Team

1. Finance Department TBD

1.1. Controller (TBD)

1.1.1. A/P

1.1.1.1. Matt

1.1.2. A/R

1.1.2.1. TBD

1.1.3. Payroll

1.1.3.1. Matt

1.1.4. Strategy & Budget

1.1.4.1. Eli

1.1.5. Tax & Accounting

1.1.5.1. Turner

1.1.6. Bookkeeping

1.1.6.1. TBD

2. Marketing Department Eli

2.1. Marketing Growth Strategy (Eli)

2.1.1. Business Development (Eli/Pudge/Matt)

2.1.2. Partnerships / Joint Ventures (Eli/Matt/Pudge)

2.2. Marketing Operations Manager (TBD)

2.2.1. Design

2.2.1.1. Print Design

2.2.1.1.1. Siena

2.2.1.1.2. Meghan (freelancer)

2.2.1.2. Web Design

2.2.1.2.1. Siena

2.2.1.2.2. Meghan (freelancer)

2.2.1.3. Landing Pages

2.2.1.3.1. Siena

2.2.1.3.2. Meghan (freelancer)

2.2.2. Social Media

2.2.2.1. Admin/Engagement (Siena)

2.2.2.2. Content (Siena)

2.2.2.3. Design (Siena)

2.2.3. Video

2.2.3.1. Video Editing

2.2.3.1.1. Alex / Emily

2.2.4. Written Copy

2.2.4.1. Eli/TBD

2.2.5. CRM Management

2.2.5.1. Outbound Marketing Campaigns

2.2.5.2. Trip Funnels

3. Sales Department Eli / Pudge

3.1. Sales Director (Eli)

3.1.1. Pricing (Eli)

3.1.1.1. Trip Pricing

3.1.1.2. Discount Strategy

3.1.1.3. Commission Management

3.1.2. Sales Management (Eli)

3.1.2.1. Sales Systems

3.1.2.1.1. Software Tools

3.1.2.1.2. Processes

3.1.2.2. Reporting

3.1.2.3. Staff MGMT (Eli)

3.1.2.3.1. Training

3.1.2.3.2. Sales Rep Team

3.1.2.3.3. Sport Coaches

3.1.2.4. Sales Material

3.1.2.4.1. Presentation Slides

3.1.2.4.2. Itinerary

3.1.2.4.3. Flyer

3.1.2.4.4. Email Templates

3.1.2.5. Reporting

3.1.2.5.1. Weekly Call

4. Travel Department Tonya

4.1. Director of Travel (Tonya)

4.1.1. Hotel Manager (Tonya)

4.1.1.1. Hotel Contract Management

4.1.1.1.1. Execution

4.1.1.1.2. Reductions/Deadlines

4.1.1.1.3. Rooming Lists

4.1.2. Flight Manager

4.1.2.1. TBD

4.1.3. DMC Manager (TBD)

4.1.3.1. Negotiation

4.1.3.1.1. Europe

4.1.3.1.2. Other

4.1.3.2. DMC Contract Management

4.1.3.2.1. Execution

4.1.3.2.2. Changes

4.1.3.2.3. Travel Information Lists

4.1.3.3. Tour Manager Hiring (Eli)

4.1.4. Travel Admin

4.1.4.1. RFP (Siena)

4.1.5. Travel Finance

4.1.5.1. Budget Management

4.1.6. Itinerary Design (Eli)

4.2. International Sports (Eli)

4.2.1. Scheduling

4.2.2. Networking

4.2.3. Compensation

5. Traveler Relations Department Jason

5.1. Director of Travel Relations (Jason)

5.1.1. Registration

5.1.1.1. Payments (Jason)

5.1.1.1.1. Manage Late Payments

5.1.1.1.2. Transfer Funds

5.1.1.2. Reg Page Set Up (Jason/Rich)

5.1.1.3. Changes (By Rep)

5.1.1.4. Onboarding

5.1.1.4.1. Welcome Call

5.1.1.4.2. Newsletter

5.1.2. Team Management (Jason)

5.1.2.1. Sam

5.1.2.2. Siena

5.1.2.3. Wojo

5.1.2.4. Jason

5.1.2.5. Devin (possible)

5.1.3. Tools

5.1.3.1. Live Chat

5.1.3.1.1. FreshChat

5.1.3.2. Ticketing System

5.1.3.2.1. Freshdesk

5.1.3.3. Inbuilt Calling System

5.1.3.3.1. FreshCaller

5.1.3.4. FAQ

5.1.3.4.1. Knowledge Base

5.1.4. Reporting

5.1.4.1. Weekly Meeting

5.1.5. Strategy

5.1.5.1. Raving Fan Policy

5.1.5.2. Speed

5.1.5.2.1. Competition

5.1.5.3. Ownership

5.1.5.3.1. Whoever finds it, owns it

5.1.6. Newsletters

6. Executive Team Pudge, Matt, Eli

6.1. General Counsel (O'Kelly McWilliams)

6.2. HR

6.2.1. Hiring Manager (Pudge)

6.2.2. Employee Contracts (Matt)

6.2.3. Partner Agreements (Matt)

6.3. Business Strategy (Pudge, Matt, Eli

6.4. Daily Operations Management (Eli

7. Operations & Admin Department Multiple Leaders (broken out)

7.1. Operations & Project Manager (Tara)

7.1.1. Data Administration

7.1.1.1. Asana Projects

7.1.1.1.1. Trip Launch Checklist

7.1.1.2. Travel

7.1.1.2.1. Transfer Info to travel department (flight, hotel, excursions, ages, etc)

7.1.1.3. Apparel

7.1.1.3.1. Transfer sizes to apparel side

7.1.2. Team Meetings

7.1.3. Office

7.1.4. Team Communication

7.1.4.1. Asana

7.1.4.1.1. set up different asana tasks and know how to locate various items if people need help

7.1.4.2. Whatsapp

7.1.4.2.1. help with setting up groups

7.1.5. Trip Launch Project

7.1.5.1. Team Meetings

7.1.5.1.1. Delegation

7.1.5.1.2. Project Checklist Review

7.1.5.2. Collaboration

7.1.5.2.1. centralizing data, team information and content

7.2. Special Projects & Events (TBD)

7.2.1. MVP Team Dinner

7.2.2. MVP KickOff Party

7.3. Pre-Trip (TBD)

7.3.1. Ops Manager

7.3.1.1. Ops Training

7.3.1.1.1. Pre-Trip Checklists

7.3.1.1.2. Live Demo

7.3.1.2. Pre-Trip Meetings

7.3.1.2.1. Timeline & Scheduling

7.3.2. Apparel Manager (TBD)

7.3.2.1. Sizing

7.3.2.1.1. try-ons

7.3.2.1.2. returns

7.3.2.2. Delivery Team

7.3.2.2.1. work with ops / support

7.4. Fundraiser Manager

7.4.1. Send TIckets

7.4.2. Award Prizes

8. IT Department Rich

8.1. Director Of IT (Rich)

8.1.1. Website Management (Rich)

8.1.2. Software/App Management (Rich)

8.1.3. IT Strategy (Rich)

8.1.4. Systems Architect (Rich)

8.1.5. Automation (Rich)

8.1.6. Integrations (Rich)