1. MEASURING MANAGERIAL PERFORMANCE
1.1. Performance Effectiveness : the degree of how much of the goal is archieved? or "doing the right things"
1.2. Performance Efficiency : using the least inputs to generate the most outputs, or "doing the things right"
2. MANAGEMENT FUNCTION
2.1. PLANNING
2.1.1. defining the goals, estabilishing strategies and develop action plans
2.2. ORGANIZING
2.2.1. process of determining the task to be done, how to doit and who's going to do it
2.3. LEADING
2.3.1. process of directing and influencing all members, motivate them and resolving conflicts throughout
2.4. CONTROLLING
2.4.1. process of monitoring the performance and take corrective actions whenever and wherever necessary
3. MANAGERIAL LEVELS, SKILLS AND ROLES
3.1. MANAGERIAL LEVELS
3.1.1. TYPE OF MANAGER
3.1.1.1. By their level in the organisation
3.1.1.1.1. TOP MANAGER
3.1.1.1.2. MIDDLE MANAGER
3.1.1.1.3. have more HUMAN SKILLS to make sure all the information have been shared
3.1.1.1.4. FIRST-LINE MANAGER
3.1.1.2. By the range of organisation activities they are responsible
3.1.1.2.1. FUNCTIONAL MANAGER
3.1.1.2.2. GENERAL MANAGER
3.2. MANAGERIAL SKILLS
3.2.1. Conceptual
3.2.1.1. refer to the mental ability to think and to conceptualize about abstract and complex situations
3.2.2. Human
3.2.2.1. ability to work well with other people both individually and in a group
3.2.2.2. ability to understand and motivate other people
3.3. MANAGERIAL ROLES
3.3.1. Technical
3.3.1.1. ability to apply specialized knowledge or expertise
3.3.2. Interpersonal
3.3.2.1. The Figurehead
3.3.2.2. The Liason
3.3.2.3. The Leader
3.3.3. Informational
3.3.3.1. The Monitor
3.3.3.2. The Disseminator
3.3.3.3. The Spokesperson
3.3.4. Decisonal
3.3.4.1. The Enterpreneur
3.3.4.2. The Disturbance Handler
3.3.4.3. The Resource Allocator
3.3.4.4. The Negotiator
4. DEFINITION OF MANAGEMENT
4.1. process to getting things done and coordinating work activities to be completed efficiently and effectively through or with other people
4.2. Planning, Organizing, Leading, Controlling
5. DEFINITION OF ORGANISATION
5.1. defined as a group of individual who work together towards common goal or to accomplish some specific purpose
5.1.1. Informal
5.1.1.1. mutual effort WITHOUT formal authority
5.2. 2 type organisation
5.2.1. Formal
5.2.1.1. mutual effort WITH formal authority
5.3. Who is MANAGER?
5.3.1. A person in organisation who is resposible for the work performance of one or more other person
5.3.2. As an organisational member who is responsible for planning, organizing, leading and controlling the activities of the organisation so that its goals are archieved
5.4. Importance of organisation
5.4.1. serves the society
5.4.2. provides careers
5.4.3. preserves knowledge
5.4.4. accomplish objective