ITM Agent Health

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ITM Agent Health by Mind Map: ITM Agent Health

1. MS_Offline

1.1. Windows

1.1.1. Ping

1.1.1.1. Unreachable

1.1.1.1.1. Clear Offline Entry after 7 days

1.1.2. Service Status

1.1.2.1. Running

1.1.2.1.1. Restart OS Agent Service

1.1.2.2. Stopped

1.1.2.2.1. Start OS Agent Service

1.1.2.3. Running - New Hostname

1.1.2.3.1. Clear Offline Entry

1.2. Unix/Linux

1.2.1. Ping

1.2.1.1. Unreachable

1.2.1.1.1. Clear Offline Entry after 7 days

1.2.2. No root access

1.2.2.1. Open Ticket to Unix Team

2. Decom/New Build

2.1. Sharepoint

2.1.1. API query

2.1.1.1. Server status

2.1.1.1.1. Pre-prod

2.1.1.1.2. Prod

2.1.1.1.3. Decommissioned

3. New node