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KB Knowledge by Mind Map: KB Knowledge

1. Dealers

1.1. Support

1.1.1. Dealer Services

1.1.1.1. Century Club Support

1.1.1.1.1. Technology

1.1.1.2. Regular Dealer Support

1.1.1.2.1. Technology

1.1.2. Order Processing

1.1.2.1. Order Entry

1.1.2.2. Credit

1.1.2.3. Editing

1.1.2.4. Proofing

1.1.2.5. Art

1.1.2.6. Outgoing System Communications

1.1.2.7. Technology

1.1.2.7.1. Kaeser Central

1.1.2.7.2. Adobe

1.1.2.7.3. AS400

1.2. Training

2. Staff Support

2.1. Human Resources

2.1.1. Employee Policies

2.1.2. Security

2.1.3. Payroll/TimeClock

2.1.4. Hiring Polices

2.2. Technology

2.2.1. Systems

2.2.1.1. Docuware

2.2.1.1.1. Role

2.2.1.1.2. Location

2.2.1.1.3. Admin

2.2.1.1.4. Psi-Gen

2.2.1.1.5. Articles

2.2.1.2. PsiGen

2.2.1.2.1. Role

2.2.1.2.2. Admin

2.2.1.2.3. Location

2.2.1.2.4. Articles

2.2.1.3. Citrix VDE

2.2.1.3.1. Articles

2.2.1.3.2. Admin

2.2.1.4. Cisco VPN

2.2.1.5. AS400

2.2.1.5.1. Articles

2.2.1.6. Order Entry/Processing

2.2.1.7. United Mail

2.2.1.8. Curbstone

2.2.1.8.1. Credit Card Processing

2.2.1.8.2. EDI Errors

2.2.1.9. Keyes Mail

2.2.1.10. Insightly

2.2.1.10.1. API

2.2.1.10.2. Mailchimp

2.2.1.10.3. Users

2.2.1.10.4. Managing Leads

2.2.1.10.5. Emails

2.2.1.11. Phone

2.2.1.11.1. CBTS

2.2.1.11.2. Call Center

2.2.1.12. Fax

2.2.1.12.1. Articles

2.2.1.13. Google Suite

2.2.1.13.1. Administration

2.2.1.13.2. Articles

2.2.1.13.3. Gmail

2.2.1.13.4. Drive

2.2.1.13.5. Groups

2.2.1.14. MailChimp

2.2.1.14.1. Lists

2.2.1.14.2. API

2.2.1.14.3. Campaigns

2.2.1.15. Freshworks

2.2.1.15.1. Freshservice

2.2.1.16. Security System & Camera

2.2.1.17. RJS

2.2.1.17.1. F23 Master Screen

2.2.1.17.2. F24 RJS Inquiry

2.2.1.18. Trello

2.2.1.18.1. Dealer Branded Websites

2.2.1.18.2. Kaeser Site Issues

2.2.1.18.3. ComDoc Equipment

2.2.1.18.4. Kaeser Employee IT Equipment

2.2.1.18.5. Chromebooks

2.2.1.18.6. Key FOBs?

2.2.1.19. Sage50 Accounting

2.2.1.19.1. How do I install Sage 50?

2.2.1.20. Windows

2.2.1.20.1. Articles

2.2.1.21. Hardware

2.2.1.21.1. Articles

3. Business Support

3.1. Org Chart

3.1.1. Leaders

3.1.2. Managers

3.1.3. Supervisors

3.1.4. Owners

3.2. Financial

3.2.1. Accounting

3.2.1.1. ACH Procedure

3.2.1.2. Active Pay

3.2.1.3. Advance Billing

3.2.1.4. AR Posting Checks

3.2.1.5. Change Billing

3.2.1.6. Charge Offs

3.2.1.7. Commission Overrides

3.2.1.8. Compliance Routing (Letter)

3.2.1.9. Credit Card Processing

3.2.1.10. OCF Credit Card Processing

3.2.1.11. Credit Card Settlement Process

3.2.1.12. Customer Credits

3.2.1.13. Dealer Chargeback Payments

3.2.1.14. Dealer Direct Deposit Setup

3.2.1.15. Entering Vendor Invoices to the AS400

3.2.1.16. Freight Estimates

3.2.1.17. Freight Notes (Fed Ex/General)

3.2.1.18. General Commission Related Accounting Tasks

3.2.1.19. Manual Invoices

3.2.1.20. Master Chargeback Procedures

3.2.1.21. Month End System Run

3.2.1.22. Multiple Ship Batch

3.2.1.23. Past Due Orders Chargeback

3.2.1.24. PNC-ACH Positive Pay

3.2.1.25. PNC-ACH Commission

3.2.1.26. PrePayment Wires & ACH to Vendors

3.2.1.27. Raise AR

3.2.1.28. Releasing Vendor Holds

3.2.1.29. Reruns

3.2.1.30. Revised Invoices

3.2.1.31. CompleteView

3.2.1.32. UPS Posting

3.2.1.33. Vendor Master File

3.2.1.34. Vendor Specific Changes

3.2.1.35. Vendor Stops and Reconciliation Checks

3.2.2. Reporting

3.3. Technology

3.3.1. Security

3.3.1.1. Key Fobs

3.3.2. Vendors

3.3.2.1. Google

3.3.2.2. CBTS

3.3.2.3. Microsoft

3.3.2.3.1. Windows Licenses

3.3.2.3.2. Office 365 Licences

3.3.2.4. Zimcom

3.3.2.4.1. Hosting

3.3.2.5. Holland

3.3.2.6. Zoom Catalogs

3.3.2.6.1. kbwindjammer.com

3.3.2.6.2. kaeserbestbuys.com

3.3.3. AS400

3.3.3.1. Curbstone

3.3.3.2. Keyes Mail

3.3.4. Infrastructure

3.3.4.1. Hardware

3.3.4.1.1. Phones

3.3.4.1.2. Wireless Access Points

3.3.4.1.3. Switches

3.3.4.1.4. Patch Panel

3.3.4.1.5. Battery Back Up

3.3.4.2. Cable Layout

3.3.4.3. Security

3.3.5. Docuware

3.4. Marketing & Publishing

3.4.1. SEO

3.4.1.1. Ad Words

3.4.1.2. Site Tracking

3.4.1.3. Reporting

3.4.2. Publications

3.4.2.1. Best Buys

3.4.2.1.1. Technology

3.4.2.2. Windjammer

3.4.2.3. Print Ads

3.4.3. Online Marketing

3.4.3.1. MailChimp

3.4.3.1.1. Account Management

3.4.3.1.2. List Management

3.4.3.1.3. API

3.4.3.1.4. Transactional Mail Service (Mandrill)

3.4.3.2. Kaeser-blair Blogs

3.4.3.3. Facebook

3.4.3.4. LinkedIn

3.4.4. Vendors & Products Management

3.4.4.1. kibitz.net (vendor portal)

3.5. Recruiting

3.5.1. Mailing List (Gregg)

3.5.2. Technology

3.5.2.1. Kaeser-blair.com

3.5.2.1.1. Dealer Kits

3.5.2.2. Insightly

3.5.2.2.1. Logging In

3.5.2.2.2. Home Page

3.5.2.2.3. Contacts

3.5.2.2.4. Leads

3.5.2.2.5. Opportunites

3.5.2.2.6. Converting

3.5.2.2.7. Fliters

3.5.2.2.8. Search

3.5.2.2.9. Reports