Customer's experience when chasing an order

1. What is customer's emotional state?

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2. Share Best Practices (what people, process and technology aspects could be improved to deliver memorable customer experience)

2.1. People

2.2. Process

2.3. Technology

2.4. Quick Wins

2.5. Strategy

3. Discussion Feed

4. Upload and Share Youtube Videos

5. Upload and Share Documents and Illustrations

6. Describe steps for customer journey

6.1. Awareness: Customer is made aware of the promotion or offer

6.1.1. Evaluation: Customer is empowered/allowed to evaluate the offer

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7. Mapping Customer Journeys

8. What does customer need to do?

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9. What does business need to do?

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10. Who's responsible within the business?

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11. Is this a moment of truth?

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12. What impact does this have on the business?

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