1. Important
1.1. Changing Nature of Work
1.1.1. from factory to manufacturing & pre-computer office work
1.1.2. Work organized by silos
1.2. Growth of Professional Work
1.2.1. Interaction jobs tend to be prof. jobs in service sector bcus close coordination & collaboration
1.3. Changing Organization of The Firm
1.3.1. Past - used hierarchical fashion
1.3.2. Now - organized into groups & teams expected to develop their own methods 4 accomplish task
1.3.3. Senior managers observe & measure result
1.4. Changing Scope of The Firm
1.4.1. Single location to multiple location
1.4.2. Large global companies need to have teams working on global basis
1.5. Emphasis on Innovation
1.5.1. Great individuals are working with a team of brilliant colleagues
1.5.2. Strong collaboration practices & technologies are believed to increase quality of innovation
1.6. Changing Culture of Work
1.6.1. The idea/belief from differ teams can produce better output
2. Collaboration?
2.1. What?
2.1.1. Working with others to achieve shared & explicit goals
2.2. Focus
2.2.1. Task/mission accomplishment & usually takes place in business or organization & between businesses
3. Benefits
3.1. Productivity
3.1.1. Can complete a complex task faster
3.1.2. Fewer errors
3.2. Quality
3.2.1. Can communicate errors
3.2.2. Fast corrective actions
3.2.3. Reduction in buffers among production units
3.3. Innovation
3.3.1. Come up with more innovative ideas for product & services
3.4. Customer Service
3.4.1. Can solce customer complaints
3.4.2. Issues faster & more effectively
3.5. Financial Performance
3.5.1. Collaborative firms have superior sales, sales growth & financial performance