PD Challenges
by Mary Ann Cagle
1. Managing Front Line Supervisors
1.1. Lack of communication by RCS
1.1.1. should have reported to you/RCM re Wandrey and referral issues with Hoof
1.1.2. should have know about missing eval
1.1.2.1. Schedule regular 1:1s with managers
1.1.2.2. expect a report out on issues: what is working, what's not, what has to change and how
1.2. Delegation
1.2.1. Must delegate down so you can focus on your deliverables
1.3. covering operators
1.4. processing NPs
1.5. screening
2. Communication
2.1. missed meetings
2.1.1. utilize reminders on Outlook?
2.2. missed deadlines
2.3. making sure physicians are aware of your actions
2.3.1. hold regular 1:1 with AMD
3. Follow Through
3.1. utilize a to do list with reminders on outlook
3.2. attention to detail
3.2.1. not follow directions
3.2.1.1. ex performance goals
3.3. office operations
3.3.1. Shred it
3.3.1.1. paper overflow
3.3.1.1.1. taken care of
3.3.2. TP holders
3.3.2.1. contact CBRE
3.3.3. lab coats
3.3.3.1. needs a new dry cleaners