1. I want to book an appointment
1.1. Are you an existing patient?
1.1.1. YES
1.1.1.1. Use the existing system from the old Playbook
1.1.2. NO
1.1.2.1. The next step is to talk with our Client Care Coordinator about your needs.
1.1.2.1.1. Ask Location
1.1.2.1.2. Capture Name, Email, Phone
1.1.2.1.3. Zap into Active Campaign automation
1.1.2.1.4. To speed things up, here's a link to schedule your call. (CALENDLY LINK)
2. I would like to talk to someone before booking
2.1. Schedule a Free Consult
2.1.1. Ask Location
2.1.2. Capture Name, Email, Phone
2.1.3. Zap into AC Automation
2.1.4. To speed things up, here's a link to schedule your call. (CALENDLY LINK)
2.2. Call me back during business hours
2.2.1. Ask Location
2.2.2. Capture Name, Email, Phone
2.2.3. Ask when the best time to call back is
2.2.4. Enter into AC Automation
2.2.5. To speed things up, here's a link to schedule your call. (CALENDLY LINK)
3. I have a question
3.1. How do I choose a therapist?
3.1.1. Choosing a therapist is a very personal decision. To get started, we recommend: (INCLUDE 3 BUTTONS)
3.1.1.1. 1. Browse through our team to find someone who you resonate with (link to about-eddins-counseling-group)
3.1.1.2. 2. Speak with our Client Care Coordinator
3.1.1.2.1. Ask Location
3.1.1.2.2. Capture Name, Email, Phone
3.1.1.2.3. Zap into Active Campaign automation
3.1.1.2.4. To speed things up, here's a link to schedule your call. (CALENDLY LINK)
3.1.1.3. I have another question (Goes back to the full list under "I Have a Question")
3.2. What services do you offer?
3.2.1. Below are our most popular services. For a full list, please visit this page. (link to Counseling Services
3.2.1.1. Anxiety
3.2.1.2. Trauma
3.2.1.3. Depression
3.2.1.4. Couples Counseling
3.2.1.5. Adult Therapy
3.2.1.6. DBT Skills Group
3.2.1.7. Child Therapy
3.2.1.8. Family Therapy
3.2.1.9. Career Counseling
3.2.1.10. Group Therapy
3.2.1.11. Teen Therapy
3.2.1.12. Online Therapy
3.2.2. When any services button is clicked, they get three new buttons options
3.2.2.1. 1. Learn more about XYZ service (links to the matching landing page on the website)
3.2.2.2. 2. Talk with our Client Care Specialist
3.2.2.2.1. Ask Location
3.2.2.2.2. Capture Name, Email, Phone
3.2.2.2.3. Zap into Active Campaign automation
3.2.2.2.4. To speed things up, here's a link to schedule your call. (CALENDLY LINK)
3.2.2.3. 3. I have another question (Goes back to the full list under "I Have a Question")
3.3. Do you take Medicaid or Medicare?
3.3.1. TEXT - No, we do not accept Medicaid/Medicare. You can reach out to those agencies directly to find a participating provider.
3.3.1.1. BUTTON - Would you like to take a look at the self-help resources we offer? (Go to the section of the existing Playbook that does this)
3.4. Do you offer Anger Management Classes?
3.4.1. No, we do not offer court mandated anger management classes. We recommend Anger Class Online - (LINK TO Online Anger Management Classes - Court Ordered, Business or Personal Growth
3.4.1.1. BUTTON - I have another question
3.4.1.2. BUTTON - Would you like to take a look at the self-help resources we offer? (Go to the section of the existing Playbook that does this)
3.5. Do you write emotional support animal letters?
3.5.1. No we don’t currently write Emotional Support Animal (ESA) letters.
3.5.1.1. BUTTON - I have another question
3.5.1.2. BUTTON - Would you like to take a look at the self-help resources we offer? (Go to the section of the existing Playbook that does this)
3.6. What should I expect?
3.6.1. To help you better understand what therapy is like and how our process works, please visit our FAQs page. (LINK TO Counseling FAQs
3.6.1.1. Is there anything else we can help you with? [2 BUTTONS]
3.6.1.1.1. 1. Talk with our Client Care Specialist
3.6.1.1.2. 2. I have another question (Goes back to the full list under "I Have a Question")
3.7. Do you offer Psychiatry or Medication?
3.7.1. No. Our therapists are not medical doctors and can not prescribe medication. However, in many cases, the best outcomes come from a combination of talk therapy and medication management. In that case, your therapist may refer you to an appropriate medical provider.
3.7.1.1. Is there anything else we can help you with? [2 BUTTONS]
3.7.1.1.1. 1. Talk with our Client Care Specialist
3.7.1.1.2. 2. I have another question (Goes back to the full list under "I Have a Question")
3.8. I need something else
3.8.1. TEXT - The best way to get all your questions answered is to book a free phone consult with our Client Care Coordinator.
3.8.1.1. Ask Location
3.8.1.2. Capture Name, Email, Phone
3.8.1.3. Zap into Active Campaign automation
3.8.1.4. To speed things up, here's a link to schedule your call. (CALENDLY LINK)