The Dark Side of CX by Michael Bartlett

1. Priyome 10: The Overly Long Wait

2. Priyome 11: Confusion

3. Priyome 12: Man Behind the Curtain

4. Priyome 13: Lying

5. Priyome 14: Monologue

6. Priyome 15: Pass the Buck

7. Priyome 16: Roadblock

8. Priyome 17: Cash Grab

9. Priyome 18: Autopilot

10. Priyome 1: Hide & Seek

11. Priyome 2: Pass the Parcel

12. Priyome 3: The Memory Game

13. Priyome 4: Lack of Update

14. Priyome 5: Heavy-Handed Response

15. Priyome 6: Policy Over People

16. Priyome 7: Without a Paddle

17. Priyome 8: We Don't Want Your Business

18. Priyome 9: The Deadlock