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ITIL V2 by Mind Map: ITIL V2

1. Service Support

1.1. Service Desk

1.2. Incident Management

1.3. Problem Management

1.4. Change Management

1.5. Release Management

1.6. Configuration Management

2. Service Delivery

2.1. Service Level Management

2.2. Finance Management

2.3. Availability Management

2.4. Capacity Management

2.5. Continuity Management