IT Support Engineer

1. Cyber security measures

2. Industry-standard governance & best practices

3. SharePoint document management

4. Professional development

4.1. Apple Certified Systems Administrator

4.2. CompTIA A+ 2019 certification

4.3. HDI Technical Support Professional

4.4. ITIL Foundation Certification

4.5. Microsoft Certifications (MCSA)

4.6. Cisco CCENT certifications

5. Technical knowledge

5.1. Network security

5.2. Broad knowledge of virtual environments

5.3. Specific enterprise software

5.4. VPN technology and redundancy, other security measures

5.5. SQL

5.6. CRMs

5.7. Understanding source code

5.8. Writing commands and workflow processes

5.9. Different types of applications (Web, PET, etc.)

5.10. Enterprise hardware expertise

6. Interacting with customers

6.1. Forums or Masterclass sessions

6.2. Active listening & written communication

7. Scripting Languages

7.1. Python/ JavaScript /PHP / Ruby/ Perl/ C++/ Golang/ Groovy/ Bash

8. System Monitoring

8.1. NinjaOne (Formerly NinjaRMM)

8.2. SolarWinds Server and Application Monitor

8.3. Atera

8.4. eG Innovations

8.5. Datadog

8.6. Site24x7

8.7. Sematext

8.8. ManageEngine OpManager

8.9. ManageEngine RMM

8.10. PRTG Network Monitor

8.11. Zabbix

8.12. Spiceworks Network Monitor

8.13. Nagios

8.14. WhatsUp Gold

8.15. Cacti

8.16. Icinga

8.17. OpenNMS

9. Troubleshooting

9.1. Diagnosis

9.1.1. Resolution

9.1.1.1. Escalation

10. Installing & Configuring

10.1. Computer hardware

10.2. Software systems

10.2.1. Windows, Linux, or Mac OS.

10.3. Networks

10.3.1. LAN/ WAN/ MAN

10.4. Printers

10.5. Scanners

11. Service Desk Tools

11.1. Problem Resolution

11.1.1. Virtualbox

11.1.2. Ultimate Bootcd

11.1.3. Gedit Or Notepad++

11.1.4. Bugzilla

11.1.5. Osticket

11.1.6. Uservoice

11.1.7. Microsoft Rdcman

11.1.8. Evernote Or Microsoft Onenote

11.1.9. Wiki

11.1.10. Terminals