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IT Group Business Lines and Product/Service Lines by Mind Map: IT Group Business Lines and Product/Service Lines
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IT Group Business Lines and Product/Service Lines

Campaign management

Professional Services (Consulting and Implementation)

Infrastructure

Desktop services, OS Installation, Linux Installation, Desktop, Server, Windows Installation, Desktop, Server, Desktop Security, Antivirus, Desktop Hardening

On-premise Server/Network services, Small Business, Networking, Structured Cabling, Wireless Connectivity, Domain Management, Domain registration/renewal/transfers, DNS services, Network connectivity, WAN/Internet Gateway, LAN Network access, Client VPN/Roadwarrior access, LAN-to-LAN VPN, File/print, Network file services, Windows network services, Printer sharing, Webfolders, E-mail, Perimeter Security, Mail Antivirus, Mail Antispam, Mail Archiving, External Firewall, Content Filtering, Intrusion Detection/Prevention, Web Access Control, Business Continuity, Multi-WAN/Network Failover, Storage redundancy/RAID, Mail Backup, File Backups over LAN, Network monitoring and management, Systems Monitoring, QoS/Bandwidth Management, Network Proxy/Content Caching, Application/DB/Web Services, DB Creation, DB Backup, Web Hosting, Large/Corporate, Network connectivity, WAN/Internet Gateway, LAN Network access, Client VPN/Roadwarrior access, LAN-to-LAN VPN, Multi-WAN, QoS/Bandwidth Management, Local Host security, Linux Server Antivirus, Windows Server Antivirus, Perimeter security, Mail Antivirus, Mail Antispam, Mail Archiving, External Firewall, Content Filtering, Intrusion Detection/Prevention, Web Access Control, Identity Access Control integration, Policy-based Access Control, P2P Blocking, Linux Services, Server OS Installation, Directory Services, File Services, Server Management, Networking and Communication, Print, Security, Storage Management, Terminal Services, Virtualization Use Rights, Web and Application Services, Windows Services, Server OS Installation, Directory Services, File Services, Networking and Communication, Print, Terminal Services, Web and Application Services, Windows Media Services, Virtualization, High Availability, Consolidated Backup, Load Balancing, Security, Business Continuity, Infrastructure Optimization/Central Management, High Availability, Server Clustering/HA, Fault Tolerance, Disaster Recovery, Systems and Service Management, Service Desk, Asset Management, Systems Monitoring, Applications, Network, Bandwidth, Storage, Logs, File Backup and Data Management, On-site Backup, Off-site Backup, DB Backup, DB Replication

KM, Communication, Collaboration and CRM

Content Management, User interface design, Web content management, Courseware Design/Development, Content conversion/editing, Web traffic reporting, Centralized document sharing, Document-centric workflow, Streaming media, Customization

IP-based Communications, Private Branch Exchange, Advanced Call Handling, Conferencing, Interactive Voice Response, Automatic Call Distribution, Integration/Customization, VoIP Service, Private Messaging

Team Collaboration, KM Strategy, E-mail, Calendaring, Forums, Shared Workspaces, Personal Worspaces, Workflow, Knowledgebase, Project management, Mobille colllaboration

Customer Relationship Management, Business Process Review, CRM Strategy, Marketing automation, E-mail Response, Salesforce automation, Contact Management, Opportunity Management, Forecasting, Service automation, Case Management, Reporting/Data mining, Customer Analytics, Data migration, Leads, Accounts, Contacts, Customization/Integration, PBX Integration, Custom Modules, Data Integration, 3rd party Application Integration, Testing and Tuning, Integration testing, End-user testing, Tuning

ERP

Business Process Review

Business Process Reengineering

Set up of Chart of Accounts/General Ledger

AR and Sales Management, Sales Commission Processing, Market Segmentation, Price Matrix, Allocation per profit or cost centers

AP and Supplier Management, Canvassing, Import shipment processing

Inventory Management, Assembling, Disassembling, Logistics management

Fixed Asset Management

Human Resource Management, Payroll, Employee Records Management, Time and Attendance

Point of Sale, Sales Ordering, Cashiering, Inventory updating

Data Build up/Migration, AR Balances, AP Balances, Trial Balances, Maintenance Files

Testing and Tuning, Integration testing, End-user testing, Tuning

Creation of Sample Reports

Customization, Module Extensions, System Conversion, Customized Reports

Product Solutions

Hardware

Servers, IBM, SystemX, HP, Proliant

Desktops, HP

Laptops, HP

Peripherals, Networking/Communications, Switches, Linksys, 3Com, HP, Routers, Linksys, 3Com, WiFi Access Points, Linksys, Telephony cards, Sangoma, Digium, OpenVox, IP Phones, Linksys, Printers, IBM, HP, Storage, RAM, Magnetic Storage, Harddisk, CD, Flash Memory, NAS/SAN, IBM, HP, Data capture devices, Barcode, Biometric/Access Control, Traffic Counting, Headcount, Misc

Software

Personal Productivity, Zoho, Zoho Business/VO, Zoho CRM, Zoho Project

Content Management, Intranet Dashboard, KnowledgeTree, Community, Professional, Enterprise

Salesforce/service automation, Info-at-Hand, CentricCRM, Posiflex

Business intelligance and Analytics, Headcount, Crystal/Business Objects

Enterprise Resource Planning, ComUnion, Distribution, Basic, Corporate, Enterprise, Professional Services, Engineering

IP-based Communications and Collaboration, PBXtra, Standard, Professional, Call Center, Switchvox, SOHO, SMB, Open-Xchange, Zimbra, Open Source, Network Standard, Network Professional

IT Infrastructure, ClarkConnect, Community, Professional, Enterprise, Microsoft, Windows Server 2003, Standard, Enteprise, Windows Small Business Server 2003, Smoothwall, Software Appliance, Firewall, Advanced, Corporate, Express, Security and Content Filtering, Corporate Guardian, Appliance Modules, SmoothGuardian, SmoothTraffic, SmoothZap, SmoothHost, Integrated Solution, School Guardian, VMWare, VI3 Foundation, ESX Server, VMFS, VI3 Standard, ESX Server, VMFS, Virtual Center Agent, Virtual SMP, VI3 Enterprise, ESX Server, VMFS, Virtual Center Agent, Virtual SMP, VMotion, VMWare HA, VMWare DRS, Consolidated Backup, Virtual Center Management Server

Systems Management and Monitoring, Adventnet, ManageEngine, OpManager, Free, Professional, Premium, MSP, ServiceDesk Plus, Standard, Professional, Enterprise, Applications Manager, Free, Professional, Enterprise

High Availability and Disaster Recovery, Marathon Everrun, Marathon FT, Marathon HA, Splitsite, v-Available, Neverfail, Continous Avalability Suite, SCOPE, Application Modules, Application Module Extensions, Low Bandwidth, Data Rollback, Shaolin, Infinicluster, Load Balancer, Volume Replicator, CogoFS, Aptus

On-site/Remote Backup, StoreGrid, Free, Professional, SP

Outsourcing

TAP Technical Assistance Program (Reactive Outsourced Services)

Helpdesk, Incident Management, Service Request Handling

Remote Monitoring, Incident Alerts

VSP Virtual Support Program (Proactive Outsourced Services)

Helpdesk, Incident Management, Service Request Handling

Remote Support, Remote Monitoring, Remote Management

Onsite Support, Desktop Support/Repair, Onsite Server/Network support

MSP Managed Services Program (Committed Service Levels)

Helpdesk, Incident Management, Service Request Handling

Remote Support, Remote Monitoring, Remote Management

Onsite Support, Desktop Support/Repair, Onsite Server/Network support

Systems Monitoring, Incident Alerts, System Health, Security

SLA Reporting

Proactive Remediation

Onsite Backup

Offsite Backup

Hosted Services (Applications and Infrastructure Outsoruring

Domain Management, Domain registration/renewal/transfers, DNS services

E-mail, User mailboxes/aliasing, Mail sending, Webmail

Linux Application/DB/Web Services, Server OS Installation, DB Creation, DB Replication, DB Backup, Web Hosting

Windows Application/DB/Web Services, Server OS Installation, DB Creation, DB Replication, DB Backup, Web Hosting, Sharepoint Services, Exchange Services

Application Hosting

Training

RHEL

RHEL 033

RHEL 133

RHEL 253