IT Group Business Lines and Product/Service Lines

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IT Group Business Lines and Product/Service Lines by Mind Map: IT Group Business Lines and Product/Service Lines

1. Campaign management

2. Professional Services (Consulting and Implementation)

2.1. Infrastructure

2.1.1. Desktop services

2.1.1.1. OS Installation

2.1.1.1.1. Linux Installation

2.1.1.1.2. Windows Installation

2.1.1.2. Desktop Security

2.1.1.2.1. Antivirus

2.1.1.2.2. Desktop Hardening

2.1.2. On-premise Server/Network services

2.1.2.1. Small Business

2.1.2.1.1. Networking

2.1.2.1.2. Domain Management

2.1.2.1.3. Network connectivity

2.1.2.1.4. File/print

2.1.2.1.5. E-mail

2.1.2.1.6. Perimeter Security

2.1.2.1.7. Business Continuity

2.1.2.1.8. Network monitoring and management

2.1.2.1.9. Application/DB/Web Services

2.1.2.2. Large/Corporate

2.1.2.2.1. Network connectivity

2.1.2.2.2. Local Host security

2.1.2.2.3. Perimeter security

2.1.2.2.4. Linux Services

2.1.2.2.5. Windows Services

2.1.2.2.6. Virtualization

2.1.2.2.7. High Availability

2.1.2.2.8. Systems and Service Management

2.1.2.2.9. File Backup and Data Management

2.2. KM, Communication, Collaboration and CRM

2.2.1. Content Management

2.2.1.1. User interface design

2.2.1.2. Web content management

2.2.1.3. Courseware Design/Development

2.2.1.4. Content conversion/editing

2.2.1.5. Web traffic reporting

2.2.1.6. Centralized document sharing

2.2.1.7. Document-centric workflow

2.2.1.8. Streaming media

2.2.1.9. Customization

2.2.2. IP-based Communications

2.2.2.1. Private Branch Exchange

2.2.2.2. Advanced Call Handling

2.2.2.3. Conferencing

2.2.2.4. Interactive Voice Response

2.2.2.5. Automatic Call Distribution

2.2.2.6. Integration/Customization

2.2.2.7. VoIP Service

2.2.2.8. Private Messaging

2.2.3. Team Collaboration

2.2.3.1. KM Strategy

2.2.3.2. E-mail

2.2.3.3. Calendaring

2.2.3.4. Forums

2.2.3.5. Shared Workspaces

2.2.3.6. Personal Worspaces

2.2.3.7. Workflow

2.2.3.8. Knowledgebase

2.2.3.9. Project management

2.2.3.10. Mobille colllaboration

2.2.4. Customer Relationship Management

2.2.4.1. Business Process Review

2.2.4.2. CRM Strategy

2.2.4.3. Marketing automation

2.2.4.3.1. E-mail Response

2.2.4.4. Salesforce automation

2.2.4.4.1. Contact Management

2.2.4.4.2. Opportunity Management

2.2.4.4.3. Forecasting

2.2.4.5. Service automation

2.2.4.5.1. Case Management

2.2.4.6. Reporting/Data mining

2.2.4.6.1. Customer Analytics

2.2.4.7. Data migration

2.2.4.7.1. Leads

2.2.4.7.2. Accounts

2.2.4.7.3. Contacts

2.2.4.8. Customization/Integration

2.2.4.8.1. PBX Integration

2.2.4.8.2. Custom Modules

2.2.4.8.3. Data Integration

2.2.4.8.4. 3rd party Application Integration

2.2.4.9. Testing and Tuning

2.2.4.9.1. Integration testing

2.2.4.9.2. End-user testing

2.2.4.9.3. Tuning

2.3. ERP

2.3.1. Business Process Review

2.3.2. Business Process Reengineering

2.3.3. Set up of Chart of Accounts/General Ledger

2.3.4. AR and Sales Management

2.3.4.1. Sales Commission Processing

2.3.4.2. Market Segmentation

2.3.4.3. Price Matrix

2.3.4.4. Allocation per profit or cost centers

2.3.5. AP and Supplier Management

2.3.5.1. Canvassing

2.3.5.2. Import shipment processing

2.3.6. Inventory Management

2.3.6.1. Assembling

2.3.6.2. Disassembling

2.3.6.3. Logistics management

2.3.7. Fixed Asset Management

2.3.8. Human Resource Management

2.3.8.1. Payroll

2.3.8.2. Employee Records Management

2.3.8.3. Time and Attendance

2.3.9. Point of Sale

2.3.9.1. Sales Ordering

2.3.9.2. Cashiering

2.3.9.3. Inventory updating

2.3.10. Data Build up/Migration

2.3.10.1. AR Balances

2.3.10.2. AP Balances

2.3.10.3. Trial Balances

2.3.10.4. Maintenance Files

2.3.11. Testing and Tuning

2.3.11.1. Integration testing

2.3.11.2. End-user testing

2.3.11.3. Tuning

2.3.12. Creation of Sample Reports

2.3.13. Customization

2.3.13.1. Module Extensions

2.3.13.2. System Conversion

2.3.13.3. Customized Reports

3. Product Solutions

3.1. Hardware

3.1.1. Servers

3.1.1.1. IBM

3.1.1.1.1. SystemX

3.1.1.2. HP

3.1.1.2.1. Proliant

3.1.2. Desktops

3.1.2.1. HP

3.1.3. Laptops

3.1.3.1. HP

3.1.4. Peripherals

3.1.4.1. Networking/Communications

3.1.4.1.1. Switches

3.1.4.1.2. Routers

3.1.4.1.3. WiFi Access Points

3.1.4.1.4. Telephony cards

3.1.4.1.5. IP Phones

3.1.4.2. Printers

3.1.4.2.1. IBM

3.1.4.2.2. HP

3.1.4.3. Storage

3.1.4.3.1. RAM

3.1.4.3.2. Magnetic Storage

3.1.4.3.3. Flash Memory

3.1.4.3.4. NAS/SAN

3.1.4.4. Data capture devices

3.1.4.4.1. Barcode

3.1.4.4.2. Biometric/Access Control

3.1.4.4.3. Traffic Counting

3.1.4.5. Misc

3.2. Software

3.2.1. Personal Productivity

3.2.1.1. Zoho

3.2.1.1.1. Zoho Business/VO

3.2.1.1.2. Zoho CRM

3.2.1.1.3. Zoho Project

3.2.2. Content Management

3.2.2.1. Intranet Dashboard

3.2.2.2. KnowledgeTree

3.2.2.2.1. Community

3.2.2.2.2. Professional

3.2.2.2.3. Enterprise

3.2.3. Salesforce/service automation

3.2.3.1. Info-at-Hand

3.2.3.2. CentricCRM

3.2.3.3. Posiflex

3.2.4. Business intelligance and Analytics

3.2.4.1. Headcount

3.2.4.2. Crystal/Business Objects

3.2.5. Enterprise Resource Planning

3.2.5.1. ComUnion

3.2.5.1.1. Distribution

3.2.5.1.2. Professional Services

3.2.5.1.3. Engineering

3.2.6. IP-based Communications and Collaboration

3.2.6.1. PBXtra

3.2.6.1.1. Standard

3.2.6.1.2. Professional

3.2.6.1.3. Call Center

3.2.6.2. Switchvox

3.2.6.2.1. SOHO

3.2.6.2.2. SMB

3.2.6.3. Open-Xchange

3.2.6.4. Zimbra

3.2.6.4.1. Open Source

3.2.6.4.2. Network Standard

3.2.6.4.3. Network Professional

3.2.7. IT Infrastructure

3.2.7.1. ClarkConnect

3.2.7.1.1. Community

3.2.7.1.2. Professional

3.2.7.1.3. Enterprise

3.2.7.2. Microsoft

3.2.7.2.1. Windows Server 2003

3.2.7.2.2. Windows Small Business Server 2003

3.2.7.3. Smoothwall

3.2.7.3.1. Software Appliance

3.2.7.3.2. Appliance Modules

3.2.7.3.3. Integrated Solution

3.2.7.4. VMWare

3.2.7.4.1. VI3 Foundation

3.2.7.4.2. VI3 Standard

3.2.7.4.3. VI3 Enterprise

3.2.8. Systems Management and Monitoring

3.2.8.1. Adventnet

3.2.8.1.1. ManageEngine

3.2.9. High Availability and Disaster Recovery

3.2.9.1. Marathon Everrun

3.2.9.1.1. Marathon FT

3.2.9.1.2. Marathon HA

3.2.9.1.3. Splitsite

3.2.9.1.4. v-Available

3.2.9.2. Neverfail

3.2.9.2.1. Continous Avalability Suite

3.2.9.2.2. SCOPE

3.2.9.2.3. Application Modules

3.2.9.2.4. Application Module Extensions

3.2.9.2.5. Low Bandwidth

3.2.9.2.6. Data Rollback

3.2.9.3. Shaolin

3.2.9.3.1. Infinicluster

3.2.9.3.2. Load Balancer

3.2.9.3.3. Volume Replicator

3.2.9.3.4. CogoFS

3.2.9.3.5. Aptus

3.2.10. On-site/Remote Backup

3.2.10.1. StoreGrid

3.2.10.1.1. Free

3.2.10.1.2. Professional

3.2.10.1.3. SP

4. Outsourcing

4.1. TAP Technical Assistance Program (Reactive Outsourced Services)

4.1.1. Helpdesk

4.1.1.1. Incident Management

4.1.1.2. Service Request Handling

4.1.2. Remote Monitoring

4.1.2.1. Incident Alerts

4.2. VSP Virtual Support Program (Proactive Outsourced Services)

4.2.1. Helpdesk

4.2.1.1. Incident Management

4.2.1.2. Service Request Handling

4.2.2. Remote Support

4.2.2.1. Remote Monitoring

4.2.2.2. Remote Management

4.2.3. Onsite Support

4.2.3.1. Desktop Support/Repair

4.2.3.2. Onsite Server/Network support

4.3. MSP Managed Services Program (Committed Service Levels)

4.3.1. Helpdesk

4.3.1.1. Incident Management

4.3.1.2. Service Request Handling

4.3.2. Remote Support

4.3.2.1. Remote Monitoring

4.3.2.2. Remote Management

4.3.3. Onsite Support

4.3.3.1. Desktop Support/Repair

4.3.3.2. Onsite Server/Network support

4.3.4. Systems Monitoring

4.3.4.1. Incident Alerts

4.3.4.2. System Health

4.3.4.3. Security

4.3.5. SLA Reporting

4.3.6. Proactive Remediation

4.3.7. Onsite Backup

4.3.8. Offsite Backup

4.4. Hosted Services (Applications and Infrastructure Outsoruring

4.4.1. Domain Management

4.4.1.1. Domain registration/renewal/transfers

4.4.1.2. DNS services

4.4.2. E-mail

4.4.2.1. User mailboxes/aliasing

4.4.2.2. Mail sending

4.4.2.3. Webmail

4.4.3. Linux Application/DB/Web Services

4.4.3.1. Server OS Installation

4.4.3.2. DB Creation

4.4.3.3. DB Replication

4.4.3.4. DB Backup

4.4.3.5. Web Hosting

4.4.4. Windows Application/DB/Web Services

4.4.4.1. Server OS Installation

4.4.4.2. DB Creation

4.4.4.3. DB Replication

4.4.4.4. DB Backup

4.4.4.5. Web Hosting

4.4.4.6. Sharepoint Services

4.4.4.7. Exchange Services

4.4.5. Application Hosting

5. Training

5.1. RHEL

5.1.1. RHEL 033

5.1.2. RHEL 133

5.1.3. RHEL 253