1. Maintenance
1.1. Change
1.2. Grouping
1.3. Previous shared experiences
1.4. Sequencing
1.5. Time base
1.6. Emotion
1.7. How to break rapport
1.8. It's a dance
2. Understanding
2.1. Mirroring
2.1.1. Mirroring is natural
2.1.1.1. Subtle
2.1.1.1.1. Starts with one aspect
2.1.1.2. Children copycats
2.1.1.3. Respectful
2.1.2. Physical
2.1.2.1. Match (reverse) / Mirror
2.1.2.2. Cross over mirror
2.1.2.2.1. e.g. breathing with tapping finger
2.1.3. Representational
2.1.3.1. Visual
2.1.3.1.1. Picture
2.1.3.1.2. Neat
2.1.3.1.3. Organized
2.1.3.1.4. Sit up straight
2.1.3.1.5. Talk fast
2.1.3.1.6. "see"
2.1.3.2. Auditory
2.1.3.2.1. Move eyes side to side
2.1.3.2.2. Talk to selves
2.1.3.2.3. Like music
2.1.3.2.4. Talk on the phone
2.1.3.2.5. "rings true"
2.1.3.3. Kinesthetic
2.1.3.3.1. Breathe from stomach
2.1.3.3.2. Respond to touch
2.1.3.3.3. Move and speak slowly
2.1.3.3.4. Things need to feel right
2.1.3.3.5. "get a feel"
2.1.3.4. Auditory digital
2.1.3.4.1. Listen to inner dialogue
2.1.3.4.2. Decisions on list of criteria
2.1.3.4.3. Things need to make sense
2.1.3.4.4. "make sense"
2.2. Affects what you think
2.2.1. Physology to thought pattern link
2.2.2. Smile and feel sad
2.2.3. e.g. UPW experiment
2.2.4. Don't do it when distress / mental issues present
3. Why?
3.1. Charisma
3.2. Drawing people in
3.3. All walks of life
3.4. Sean Connery
3.5. Sir Richard Branson
4. How to know
4.1. Indicators
4.1.1. Color shift
4.1.2. Excitement / butterflies
4.1.3. Familarity
4.1.4. Leading
4.1.5. Guess their views
4.1.6. Feelings
4.2. Break rapport
4.2.1. Notice
4.2.1.1. State Changes
4.2.1.2. Feeling
4.2.2. Re-establish
4.2.3. Sudden movement
4.3. State change
4.3.1. Skin color
4.3.1.1. Light to dark
4.3.2. Breathing
4.3.2.1. High / mid / low
4.3.2.2. Fast / slow
4.3.3. Lower lip
4.3.3.1. Lines / no lines
4.3.4. Eyes
4.3.4.1. Pupil dilation
4.3.4.2. Focused / defocused
4.3.5. Skin tonus
4.3.5.1. (Muscle tone)
4.3.5.2. Shiny / not
5. Trust
5.1. Trust
5.2. Active listening
5.2.1. Reflect back statements
5.2.2. Using their representational system
5.3. Honor & respect their world
5.4. Shared views / experiences
6. Communication
6.1. 7% Word
6.1.1. Think about / understand / logical connections
6.1.2. Key words / phrases
6.1.3. Common experiences
6.1.4. It was a dark and stormy night...
6.1.4.1. Draw them in
6.2. 38% Tonality
6.2.1. Voice
6.2.2. Tone (pitch)
6.2.2.1. Up - question
6.2.2.2. Down - Command
6.2.2.3. Flat statement
6.2.3. Tempo (speed)
6.2.4. Timbre (quality)
6.2.4.1. Tone color
6.2.5. Tone color
6.2.6. Volume
6.3. 55% Physiology
6.3.1. Posture
6.3.1.1. Head tilt
6.3.1.2. Spine
6.3.2. Expression
6.3.3. Blinking
6.3.4. Breathing
6.3.5. Gestures
7. What is it?
7.1. Alike people
7.2. Like each other
7.3. Pillars
7.3.1. Communication
7.3.2. Understanding
7.3.3. Trust
7.4. Malaysia
7.5. By the end of this presentation
7.5.1. You can connect with anyone