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Rapport by Mind Map: Rapport
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Rapport

How to know

Indicators

Color shift

Excitement / butterflies

Familarity

Leading

Guess their views

Feelings

Break rapport

Notice, State Changes, Feeling

Re-establish

Sudden movement

State change

Skin color, Light to dark

Breathing, High / mid / low, Fast / slow

Lower lip, Lines / no lines

Eyes, Pupil dilation, Focused / defocused

Skin tonus, (Muscle tone), Shiny / not

Maintenance

Change

Grouping

Previous shared experiences

Sequencing

Time base

Emotion

How to break rapport

It's a dance

Trust

Trust

Active listening

Reflect back statements

Using their representational system

Honor & respect their world

Shared views / experiences

Understanding

Mirroring

Mirroring is natural, Subtle, Starts with one aspect, Children copycats, Respectful

Physical, Match (reverse) / Mirror, Cross over mirror, e.g. breathing with tapping finger

Representational, Visual, Picture, Neat, Organized, Neat, Sit up straight, Talk fast, "see", Auditory, Move eyes side to side, Talk to selves, Like music, Talk on the phone, "rings true", Kinesthetic, Breathe from stomach, Respond to touch, Move and speak slowly, Things need to feel right, "get a feel", Auditory digital, Listen to inner dialogue, Decisions on list of criteria, Things need to make sense, "make sense"

Affects what you think

Physology to thought pattern link

Smile and feel sad

e.g. UPW experiment

Don't do it when distress / mental issues present

Communication

7% Word

Think about / understand / logical connections

Key words / phrases

Common experiences

It was a dark and stormy night..., Draw them in

38% Tonality

Voice

Tone (pitch), Up - question, Down - Command, Flat statement

Tempo (speed)

Timbre (quality), Tone color

Tone color

Volume

55% Physiology

Posture, Head tilt, Spine

Expression

Blinking

Breathing

Gestures

Why?

Charisma

Drawing people in

All walks of life

Sean Connery

Sir Richard Branson

What is it?

Alike people

Like each other

Pillars

Communication

Understanding

Trust

Malaysia

By the end of this presentation

You can connect with anyone