1. What is Leadership
1.1. Roles of Leader
1.1.1. Ability to make decisions that affect their work.
1.1.2. Sense of responsibility to the organization or team.
1.1.3. The standards employees seek to meet or exceed.
1.1.4. Belief that they will be rewarded/recognized for their work.
1.1.5. An understood mission and shared values.
1.1.6. A feeling of commitment to a shared goal.
1.2. Universal Characteristics
1.2.1. Define Leadership
1.2.1.1. Trustworthy and dependable Just Honest Thinks and plans ahead Encouraging Positive Dynamic Motivational Confidence building Decisive Committed to excellence Intelligent and informed Effective, win-win bargainer Administratively skilled Communicative Organized
1.2.2. Detract Leadership
1.3. Approaches
1.3.1. Traits Approaches
1.3.2. Situational Approaches
1.3.2.1. Goleman’s Leadership Theories
1.3.2.1.1. New node
1.3.2.2. Hersey-Blanchard Situational Leadership
1.3.2.2.1. A
1.4. Types of Power that Leader can create
1.4.1. External
1.4.1.1. Coercive: Created when the leader has the power to punish non-followers
1.4.1.2. Legitimate: Created formally through a title or position
1.4.1.3. Reward: Created when followers receive something they value in exchange for commitment
1.4.2. Internal
1.4.2.1. Referent: Created by the force of the leader’s personality
1.4.2.2. Expert: Created when a leader possesses great intelligence, insight, or experience
2. Managing Conflict
2.1. Conflict Resolution Modes
2.1.1. Accommodate (or smooth)
2.1.2. Assert/compete (or force)
2.1.3. Avoid
2.1.3.1. The leader withdraws from the situation or accepts it, leaving the conflict to be resolved by others or remain unresolved.
2.1.4. Collaborate (or confront)
2.1.4.1. accept the fact that they disagree and look for a “third way,” a new solution to the problem of the conflict. this may be seen as “win/win” conflict resolution.
2.1.4.1.1. Approaches
2.1.5. Compromise
2.1.5.1. The leader asks those in conflict to bargain—altering positions on different issues until a mutually acceptable solution is defined. The solution relies on concessions. often referred to as “lose/lose” conflict resolution.
2.2. Principles of Conflict resolutions
2.2.1. Active Listening - Encourage open Dialogue
2.2.2. Show Empathy
2.2.3. Focus on issues not people
2.2.4. Find common ground (goals, belief, values, interest...)
2.2.5. Avoid blame
2.3. Reducing Unnecessary Conflict
2.3.1. Clarity and communication: ground rules, clarifying authority and responsibility
2.3.2. Setting clear objectives: with input from all stakeholders and team members
2.3.3. Leader: Acting fairly and consistently. Avoiding favoritism