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GENRES OF TECHNICAL AND PROFESSIONAL COMMUNICATION E-Mails and memos Letters Job search documents Technical definitions Technical descriptions Websites Technical instructions When people write for professional workplaces they write for 2 audiences 1. Internal audience 2. External audience These audiences determine the many factors in the document 1. genre 2. style 3. level of formality 4. detail 5. format 6. design 7. length Exclusively internal Interoffice memos Exclusively external Resumes Cover letters Many documents can be either or both internal and external. Technology decisions depend on the particular project and audience needs. Ethics in technical communications is often a practical, tangible matter dealing with specific issues and circumstances. My definition of ethics is not saying things in writing that I wouldn’t say in person or want printed in the front page of the newspaper. Different kinds of documents and different kinds of audiences will dictate the type and depths of research needed… Internet searches Interviews Field and Site Visits Databases Conversation with groups and individuals both inside and outside of the company Most technical and professional documents are audience and user centered. Make texts abundantly clear Accessible to audiences • Accessible means the document provides every detail about the subject the audience needs. • Document follows conventions of correct grammar, punctuation, usage, and style. Form and Content must be exact. All writing in the workplace involves Visuals and Graphics to some degree in order to provide clear, readable, and pragmatic information to the audience. Texts that consciously use visual elements have greater meaning and clarity for readers. :o) Learning how to use the visual dimensions of documents and considering how readers read visuals are part of Visual Rhetoric. Document Architecture refers to the way words and visuals appear on pages and screens. CONCISE people are busy and wish to receive as much information as possible in the smallest amount of time and space. ACTIVITIES OF TECHNICAL AND PROFESSIONAL WRITING Planning Researching Organizing Drafting Designing Integrating Visuals Revising Rewriting Editing Testing SOLVING PROBLEMS THROUGH TECHNICAL AND PROFESSIONAL COMMUNICATION Typically we think of a problem as unfavorable or a disagreeable situation. However, workplace problems are more accurately viewed as viewed as questions to be considered or addressed. These problems require that writers understand the situation facing their company and have a plan or strategy for dealing with it. Related issues Who to write to What type of document to create What the document should contain Tone the document should take Whether to include visuals or graphics Workplace problems require information and action to solve. Rhetorical problems require choosing the best approach to communicate information. PSA Plan Research Draft Review Distribute
Clarity Point of View Rhetorical Questions Technical Writing Style "You" Viewpoint
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HTW Conducting Meetings from Remote Locations 324 Groupware allows you share documents, participating in real time discussions, or commenting on documents. For sofrware bedfordstmartins.com/alredtech and select Links for Handbook entries. Sending an E-mail Attachment 164 Large files such as graphics slow the transmission and all recipients may not be able to recieve large attachments. You can use compression software but it will only compress it so much. Be careful opening attachements they can contain viruses. Callaborative Writing 72 Callaborative writing occurs when 2 or more writers work together to produce a single document for which they share the resposibiltiy and decision making authority. Such as proposals. Wikis are Websites in which the content and orginization can be quickly and easily edited by authorized users. Such as the one we are on now.