Training & support

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Training & support by Mind Map: Training & support

1. Facilitators

1.1. F2F

1.1.1. 3 x 1 day F2F course

1.1.2. Objectives

1.1.3. Target group

1.1.3.1. event organizers and course facilitators like requested in paragraph 5.5 in the RfP

1.2. Online support/training

1.2.1. Some examples of the administrator activities are:

1.2.1.1. - Adding and maintaining users in Moodle

1.2.1.2. - Adding and maintaining course material in Moodle

1.2.1.3. - Assigning and maintenance of roles and responsibilities of the users

1.2.1.4. - Closely follow the recent activities of the Moodle community

1.2.2. Target group

1.2.2.1. Administrators

2. Ways of supporting/training people in IT

2.1. Quick Reference Card (QRC)

2.1.1. PDF

2.1.2. Mouse pad

2.1.3. Little booklet (monitor)

2.2. Frequently Asked Questions (FAQ)

2.3. E-mail support

2.4. Chat support

2.4.1. x time

2.4.2. All times

2.5. Application sharing support

2.6. Explanation about the general concept

2.6.1. Text

2.6.2. Audio & screenshots

2.6.3. Inline video

2.6.4. Cartoon/visual story

2.7. Show me - animations

2.8. Let me try (guided) - animations (simulation)

2.9. Let me try (open) - animations (simulation)

2.10. Sandbox

2.10.1. Without guidance

2.10.2. With didacical guidance

2.10.2.1. Assignments

2.10.2.2. Digital coaching

2.11. Contest/game

2.11.1. User generated content

3. Technical possibilities

3.1. Video

3.1.1. Flash

3.2. Audio

3.3. Tools

3.3.1. Articulate

3.3.2. Flash

3.3.3. FAQ

3.4. Extra Moodle course for facilitators

4. Content

4.1. Learning tools (use)

4.1.1. Forum

4.1.2. E-mail

4.1.3. Chat

4.1.4. Blog

4.1.5. Calendar

4.1.6. Personal report

4.1.6.1. Grades

4.1.6.2. Activity report

4.1.7. Quiz

4.1.8. Poll (choice)

4.1.9. Glossary

4.1.10. Wiki?

4.1.11. Resources

4.1.11.1. Web page

4.1.11.2. SCO

4.1.12. Assignment

4.1.13. Workshop

4.2. General

4.2.1. Log in

4.2.2. Hide/unhide topics

4.2.3. Profile page

4.2.4. Use help

4.3. Design course

4.3.1. Add/remove blocks

4.3.2. Move blocks

4.3.3. Create learning activities

4.3.3.1. Forum

4.3.3.2. E-mail

4.3.3.3. Chat

4.3.3.4. Blog

4.3.3.5. Calendar

4.3.3.6. Quiz

4.3.3.7. Poll (choice)

4.3.3.8. Glossary

4.3.3.9. Wiki?

4.3.3.10. Resources

4.3.3.10.1. Web page

4.3.3.10.2. SCO

4.3.3.10.3. Label

4.3.3.10.4. Text page

4.3.3.10.5. Show dirictories

4.3.3.11. Assigments

4.3.3.12. Workshop

4.4. Manage course

4.4.1. Add users

4.4.2. Create groups

4.4.3. Use reporting

4.4.3.1. Grades

4.4.3.2. Activity report

4.4.4. Manage blocks

4.4.4.1. Add

4.4.4.2. Remove

4.4.4.3. Move

4.4.5. Edit course settings

4.4.5.1. Format

4.4.5.2. Number of weeks/topics

4.4.5.3. Enrolments

4.4.5.4. Groups

5. Questions for Tatiana

5.1. Is the 3-level approach still correct? (2 x for facilitators, 1 x end users)

5.2. Can we list the different target groups?

5.3. What is exactly the targetgroup for the three 1-day workshops?

5.3.1. Event organizers

5.3.2. Course facilitators

5.4. In the RFP, an online training for Administrators is mentioned, is this still right?

5.5. Can we go though the list of content?

5.6. Which Articulate product are you using

5.6.1. Untitled

5.7. Do you use a FAQ-application within Shell?

5.8. Support community a good idea? (can be a Stoas Moodle environment)

6. Participants

6.1. Online support/training

6.1.1. Online

6.1.2. Asynchronous

6.1.3. Objectives

6.1.3.1. Can navigate within Moodle

6.1.4. Target group

6.1.4.1. All users of Moodle

6.1.4.2. Different prior knowledge