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Training & support by Mind Map: Training & support
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Training & support

Facilitators

F2F

3 x 1 day F2F course

Objectives

Target group, event organizers and course facilitators like requested in paragraph 5.5 in the RfP

Online support/training

Some examples of the administrator activities are:, - Adding and maintaining users in Moodle, - Adding and maintaining course material in Moodle, - Assigning and maintenance of roles and responsibilities of the users, - Closely follow the recent activities of the Moodle community

Target group, Administrators

Ways of supporting/training people in IT

Quick Reference Card (QRC)

PDF

Mouse pad

Little booklet (monitor)

Frequently Asked Questions (FAQ)

E-mail support

Chat support

x time

All times

Application sharing support

Explanation about the general concept

Text

Audio & screenshots

Inline video

Cartoon/visual story

Show me - animations

Let me try (guided) - animations (simulation)

Let me try (open) - animations (simulation)

Sandbox

Without guidance

With didacical guidance, Assignments, Digital coaching

Contest/game

User generated content

Technical possibilities

Video

Flash

Audio

Tools

Articulate

Flash

FAQ

Extra Moodle course for facilitators

Content

Learning tools (use)

Forum

E-mail

Chat

Blog

Calendar

Personal report, Grades, Activity report

Quiz

Poll (choice)

Glossary

Wiki?

Resources, Web page, SCO

Assignment

Workshop

General

Log in

Hide/unhide topics

Profile page

Use help

Design course

Add/remove blocks

Move blocks

Create learning activities, Forum, E-mail, Chat, Blog, Calendar, Quiz, Poll (choice), Glossary, Wiki?, Resources, Web page, SCO, Label, Text page, Show dirictories, Assigments, Workshop

Manage course

Add users

Create groups

Use reporting, Grades, Activity report

Manage blocks, Add, Remove, Move

Edit course settings, Format, Number of weeks/topics, Enrolments, Groups

Questions for Tatiana

Is the 3-level approach still correct? (2 x for facilitators, 1 x end users)

Can we list the different target groups?

What is exactly the targetgroup for the three 1-day workshops?

Event organizers

Course facilitators

In the RFP, an online training for Administrators is mentioned, is this still right?

Can we go though the list of content?

Which Articulate product are you using

Untitled

Do you use a FAQ-application within Shell?

Support community a good idea? (can be a Stoas Moodle environment)

Participants

Online support/training

Online

Asynchronous

Objectives, Can navigate within Moodle

Target group, All users of Moodle, Different prior knowledge