Online Mind Mapping and Brainstorming

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Training & support by Mind Map: Training & support
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Training & support

Facilitators

F2F

Online support/training

Ways of supporting/training people in IT

Quick Reference Card (QRC)

Frequently Asked Questions (FAQ)

E-mail support

Chat support

Application sharing support

Explanation about the general concept

Show me - animations

Let me try (guided) - animations (simulation)

Let me try (open) - animations (simulation)

Sandbox

Contest/game

Technical possibilities

Video

Audio

Tools

Extra Moodle course for facilitators

Content

Learning tools (use)

General

Design course

Manage course

Questions for Tatiana

Is the 3-level approach still correct? (2 x for facilitators, 1 x end users)

Can we list the different target groups?

What is exactly the targetgroup for the three 1-day workshops?

In the RFP, an online training for Administrators is mentioned, is this still right?

Can we go though the list of content?

Which Articulate product are you using

Do you use a FAQ-application within Shell?

Support community a good idea? (can be a Stoas Moodle environment)

Participants

Online support/training