Usability of Interactive Applications
by Davide Bolchini

1. ISO-Definition
1.1. users
1.2. contexts of use
1.3. goals
1.4. design characteristics
2. Evaluation
2.1. Inspection
2.1.1. MILE+
2.1.1.1. scenario-based inspection
2.1.1.1.1. user profile
2.1.1.1.2. user goal and tasks
2.1.1.2. technical inspection
2.1.1.2.1. heuristics library
2.1.2. expert reviewers
2.1.3. experience-driven
2.1.4. method/protocol-driven
2.2. User Testing
2.2.1. recruiting users
2.2.2. tasks
2.2.3. observation
2.2.4. usability lab
2.3. Scenario-based
2.4. Heuristics-based
2.4.1. Nielsen's generic heuristics
2.4.2. principles of good design