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Anthony's TWC301 Reading Notes by Mind Map: Anthony
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Anthony's TWC301 Reading Notes

Document types

E-mail

Letters

Technical Definitions, descriptions, instructions.

Websites

Manuals

Proposals

Informal and Formal reports

Presentations

Problem Solving Approach

Plan

define problems, establish goals, identify stakeholders, consider ethics, consider document formats, identify information needed and obtained, choose adequate technologies.

Research

determine necessary information, conduct research, organize information gathered, evaluate information and determine if more research is necessary.

Draft

confirm goals, document format and delivery medium, organize drafts, arrange document, integrate necessary visuals.

Review

test usability of document, obtain peer review, revise and rewrite based on feedback, edit document accordingly.

Distribute

include related materials for document, confirm appropriate delivery method, deliver final product to audience, follow up with audience, review document's outcomes and determine if further action is needed.

Activities Involved in Technical and Professional Communication

Planning

HTW: Style

Designing

Editing

Researching

HTW: Research

Integration of Visuals

Testing

Organizing

Revising

Drafting

Rewriting

Characteristics of Technical and Professional Communication

Rhetorical

consider how documents will solve problems, affect credibility, and audience reception

Audience Centered

understand the needs of the audience

Technology Oriented

make decisions about the technology needed to communicate effectively

Ethical

make appropriate decisions about information that is to be conveyed.

HTW: Ethics in Writing

Research Oriented

adequately research topics through interviews, field work, conversations, and databases.

Design Centered

consider how a document will look and how the audience will perceive it.

Concise

create documents which contain writing that is efficient and not wordy.

Rhetoric and Technical Communication (D#2.0 HW#2)

Workplace Problems

we can use rhetoric to solve many common workplace problems by identifying and understanding the underlying cause for these problems.

Rhetorical Problems

Exigency and Purpose

Audiences, Variety, Expectations, Use of Documents

Writers and Credibility, Correctness, Experience, Goodwill, Identification, Trust

Contexts and Constraints

Documents

Electronic Technologies (D#2.0 HW#3)

Impact of Technology

technology is constantly changing the ways in which people communicate in the workplace. Writers must consider how to use technology to create their documents and how that technology shapes and changes the ways in which they write.

Progress

as technology is constantly evolving and progressing at an exponential rate, it is important for writers to continuously familiarize themselves with these new technologies in order to determine how they can be of use in writing.

Creation of Documents

Word Processors

Presentation Software

Graphics and Imaging Software

Web-Authoring Software

Desktop Publishing Software

E-Learning Authoring Tools

Single-Sourcing Programs

Communications

Internet

World Wide Web

E-Mail, HTW: E-Mail

Ethics and E-Mail

Electronic Messaging, HTW: Instant Messenging

Videoconferencing

Groupware

HTW: Global Communication

Future of Writing and Technology

Wireless Technology

Bandwidth

Portability

Price

Transnationalism

Ethics (D#2.0 HW#4)

Ethics

the difference between right and wrong.

Metaethics

Normative Ethics

Applied Ethics

Ethics and the Writer

ethics can help writers think more clearly and sensitively, enables writers to articulate perspectives, and allows writers to advance ethical thinking.

Ethics and Laws

ethics and laws are not the same. One is concerned with what is right and wrong and the other is a set of rules by which society must abide.

Liability

Enviromental

Patent

Copyright

Trademarks and Service Marks

Contracts

Honesty

it is important for writers to maintain integrity and honesty when communicating with their audience.

Confidentiality

it is important for writers to consider their audience's right to privacy.

Ethics in Context

Situation and Perspective

Circulation

Revision and Editing

Ethics and Technology

E-Mail

Websites

Visuals

Environmental Ethics

writers must consider how their actions and documentation will affect the world in which we live.

Unethical Writing

Deception and Evasion

Transnational Communication (D#3.0 HW#3)

Culture

as a writer, it is important to understand the differences between cultures. What is traditionally accepted in one culture may not be accepted in another.

Language, Target Language, Official Languages, International English, Text Directionality, Writing Style, HTW: Varieties of English

Technology, Machine Translation

Education, Literacy, Knowledge, Learning Style

Politics and Law

Economics

Society, Age, Business Ettiquette, Family and Socialization

Religion

Stereotypes

although it may be difficult, it is vital for writers to consider various stereotypes and to avoid them at all costs.

Assumptions

Question

Translators

Enhancing Translation

it is important for writers to adequately address and foresee any translation concerns.

Terminology

Clarity

Cultural and Rhetorical Differences

Design

Transnational Accommodation

Localization, Improved Sales, Overcome Differences, Overcome Resistance, Access to New Markets

Internationalization

Globalization, HTW: Global Graphics

Verbal Communication

Ethics

writers must undrstand that some ethical understandings do not always transfer from culture to culture. This will shape the way in which they writer and will force them to consider various aspects of their documentation in order to maintain an ethical position.

Guidelines for Transnational Communication

Write Clearly

Localize Writing

Account for Visual and Auditory Perceptions

HTW: Global Communication

it is essential for writers to understand the prevalence of global communication and to possess the ability to communicate with audiences from cultures other than their own.

Organization and Drafting (D#3.0 HW#4)

Pre-drafting Strategies

it is important for writers to consider the PSA before even beginning to write any documentation.

Confirm Purpose

Analyze the Audience

Gather Information

Develop Ideas

Organize the Information, Sequential, Chronological, Priority, General/Specific, Divsion, Classification, Cause and Effect, Comparison/Contrast, Spatial, HTW: Organization

Outline the Ideas, HTW: Outlining

Writing the Draft

Parts of the Document, Front Matter, Body, End Matter

Nonlinear Process

Drafting the Body

Drafting the Conclusion

Drafting the Introduction

HTW: Writing a Draft

Templates and Wizards

templates and wizards provide pre-completed outlines for documents that only require basic information to be completed. Although they save time, various problems can be encountered with these programs, such as increased saturation which may cause audiences to become bored and disengaged.