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Anthony's TWC301 Reading Notes by Mind Map: Anthony's TWC301 Reading Notes
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Anthony's TWC301 Reading Notes

Document types



Technical Definitions, descriptions, instructions.




Informal and Formal reports


Problem Solving Approach


define problems, establish goals, identify stakeholders, consider ethics, consider document formats, identify information needed and obtained, choose adequate technologies.


determine necessary information, conduct research, organize information gathered, evaluate information and determine if more research is necessary.


confirm goals, document format and delivery medium, organize drafts, arrange document, integrate necessary visuals.


test usability of document, obtain peer review, revise and rewrite based on feedback, edit document accordingly.


include related materials for document, confirm appropriate delivery method, deliver final product to audience, follow up with audience, review document's outcomes and determine if further action is needed.

Activities Involved in Technical and Professional Communication





Integration of Visuals






Characteristics of Technical and Professional Communication


consider how documents will solve problems, affect credibility, and audience reception

Audience Centered

understand the needs of the audience

Technology Oriented

make decisions about the technology needed to communicate effectively


make appropriate decisions about information that is to be conveyed.

Research Oriented

adequately research topics through interviews, field work, conversations, and databases.

Design Centered

consider how a document will look and how the audience will perceive it.


create documents which contain writing that is efficient and not wordy.

Rhetoric and Technical Communication (D#2.0 HW#2)

Workplace Problems

we can use rhetoric to solve many common workplace problems by identifying and understanding the underlying cause for these problems.

Rhetorical Problems

Electronic Technologies (D#2.0 HW#3)

Impact of Technology

technology is constantly changing the ways in which people communicate in the workplace. Writers must consider how to use technology to create their documents and how that technology shapes and changes the ways in which they write.


as technology is constantly evolving and progressing at an exponential rate, it is important for writers to continuously familiarize themselves with these new technologies in order to determine how they can be of use in writing.

Creation of Documents


Future of Writing and Technology

Ethics (D#2.0 HW#4)


the difference between right and wrong.

Ethics and the Writer

ethics can help writers think more clearly and sensitively, enables writers to articulate perspectives, and allows writers to advance ethical thinking.

Ethics and Laws

ethics and laws are not the same. One is concerned with what is right and wrong and the other is a set of rules by which society must abide.


it is important for writers to maintain integrity and honesty when communicating with their audience.


it is important for writers to consider their audience's right to privacy.

Ethics in Context

Ethics and Technology

Environmental Ethics

writers must consider how their actions and documentation will affect the world in which we live.

Unethical Writing

Transnational Communication (D#3.0 HW#3)


as a writer, it is important to understand the differences between cultures. What is traditionally accepted in one culture may not be accepted in another.


although it may be difficult, it is vital for writers to consider various stereotypes and to avoid them at all costs.

Enhancing Translation

it is important for writers to adequately address and foresee any translation concerns.

Transnational Accommodation


writers must undrstand that some ethical understandings do not always transfer from culture to culture. This will shape the way in which they writer and will force them to consider various aspects of their documentation in order to maintain an ethical position.

Guidelines for Transnational Communication

HTW: Global Communication

it is essential for writers to understand the prevalence of global communication and to possess the ability to communicate with audiences from cultures other than their own.

Organization and Drafting (D#3.0 HW#4)

Pre-drafting Strategies

it is important for writers to consider the PSA before even beginning to write any documentation.

Writing the Draft

Templates and Wizards

templates and wizards provide pre-completed outlines for documents that only require basic information to be completed. Although they save time, various problems can be encountered with these programs, such as increased saturation which may cause audiences to become bored and disengaged.