Infotech App - Admin (Atharvana)

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Infotech App - Admin (Atharvana) by Mind Map: Infotech App - Admin  (Atharvana)

1. Employee Login For Fresher

1.1. Masters

1.1.1. DashBoard

1.1.2. UserDetails

1.1.3. Project Details

1.1.4. Customer Details

1.1.5. Cutomer Contract Details

1.1.6. Vendor Details

1.1.7. Asset Details

1.1.8. StockDetails

1.1.9. Upload Customer

1.1.10. Asset Upload

1.2. Incident Master

1.2.1. Incident Details

1.2.1.1. Incident Details

1.3. Billing Details

1.3.1. Amc Billing Details

1.4. Reports

1.4.1. Date-Wise/Status-wise call Reports

1.4.2. Customer-Wise Call Reports

1.4.3. Engineer-wise Call Report

1.4.4. Customer raised tickets

1.4.5. Spare used report

1.4.6. Spare stock report

1.4.7. Project wise call report

1.4.8. Location-wise details

1.4.9. Contract Type-Wise Call Reports

2. Masters

2.1. Dashboard(Ref:Analytics)

2.1.1. Project Wise Call analytics

2.1.2. Engineer wise Call Analytics (C Vs O VS P)

2.1.3. Closed Calls Duration (Based on Hours)

2.1.4. Customer Wise Call Details (For us it is "Location)

2.1.5. Contract Wise Call Details (For us it is "Project")

2.2. User Details (Ref: Kommineni Employees)

2.2.1. New User (For us it is "Komineni Employees"

2.3. Project Details Ref: Customer Creation

2.3.1. New Project Creation

2.4. Customer Details Ref: Location Details

2.4.1. Create a Customer

2.5. Customer Contract Details Ref: Project Details

2.5.1. Contract based Sla

2.5.2. New Contract Details

2.5.2.1. Assigned contract details to customar

2.6. Vendor Detials

2.6.1. New Vendor Creation

2.7. Stock Details

2.7.1. Create Stock

2.8. Asset Details Ref : Asset Management &Ref: SLA management

2.8.1. New Project Verification Process

2.8.2. Asset Details Show

2.8.3. New Asset Details Creation

2.9. Customers Upload (Ref: Upload Customers list in Bulk)

2.10. Asset Upload (Ref: Upload Asset list in Bulk)

3. Incident Details

3.1. Incident Master

3.1.1. Ticket Raising & Assign to Employees by Call coordinator (Open ticket ,Close Ticket and Pending Status - only for tickets raising in Customer Care)

4. Customer Tickets

4.1. Customer Tickets Details Ref: via Customer portal raising complaints Details And ticket will Assign by Manager to his employees

4.2. Problem Types

4.2.1. Just a master list

5. Billing Details Ref:Accounts /Finances Management

5.1. AMC Billing Details

5.1.1. Create Billing Details (For AMC Billing)

6. Receipt Details

6.1. Receipt Details Show

6.1.1. New Receipt Details (No relation with Invoicing)

7. Reports

7.1. Date-Wise/Status-wise call Reports

7.2. Customer-Wise Call Reports

7.3. Engineer-wise Call Report

7.4. Contract Type-Wise Call Reports

7.5. Location-Wise Call Report

7.6. Customer Raised Tickets

7.7. Project Wise Call Reports

7.8. Spare Used Reports

7.9. Spare Stock Reports

8. Customer Login

8.1. My Details

8.1.1. Customer Profile (Location Wise)

8.2. My Tickets

8.2.1. Create a Ticket

8.2.2. Tickets History

8.3. Asset Details

9. Employee Login for Service Engineer(Bank)

9.1. Master

9.1.1. DashBoard

9.1.2. Project Details

9.1.3. Customer Details

9.1.4. Customer Contract Details

9.1.5. Vendor Details

9.1.6. Stock Details

9.1.7. Asset Details

9.1.8. Upload Customer

9.1.9. Asset Upload

9.2. Incident Details

9.2.1. Incident Details

9.3. Billing Details

9.3.1. Amc Billing Details

9.4. Receipt Details

9.4.1. Receipt Details

9.5. Reports

9.5.1. Date-Wise/Status-Wise Call Report

9.5.2. Customer-wise call report

9.5.3. Engineer wise call report

9.5.4. Contract Type-wise call report

9.5.5. Location Wise Call Report

9.5.6. Customer Raise Tickets

9.5.7. Project Wise call Report

9.5.8. Spare Used Report

9.5.9. Spare Stock Report

10. Service Engineer (Amc)

10.1. Masters

10.1.1. DashBoard

10.1.2. UserDetails

10.1.3. Project Details

10.1.4. Customer Details

10.1.5. Cutomer Contract Details

10.1.6. Vendor Details

10.1.7. Asset Details

10.1.8. StockDetails

10.1.9. Upload Customer

10.1.10. Asset Upload

10.2. Incident Details

10.2.1. Incident Details

10.2.1.1. Incident Details

10.3. Billing Details

10.3.1. Amc Billing Details

10.4. Reports

10.4.1. Date-Wise/Status-wise call Reports

10.4.2. Customer-Wise Call Reports

10.4.3. Engineer-wise Call Report

10.4.4. Contract Type-Wise Call Reports

10.4.5. Location-Wise Call Report

10.4.6. Customer Raised Tickets

10.4.7. Project Wise Call Reports

10.4.8. Spare Used Reports

10.4.9. Spare Stock Reports