1. Great leaders are almost always great simplifiers, who can cut through argument, debate, and doubt to offer a solution everybody can understand. —General Colin Powell
2. Management
2.1. Focus on organization's goals and objectives
2.2. A manager administers
2.3. Management traits
2.3.1. Makes decisions
2.3.2. Communicates
2.3.3. Plans and organizes
2.3.4. Manages changes
2.3.5. Motivates followers
2.3.6. Allocate resources
2.4. Management process
2.4.1. Planning
2.4.2. Organizing
2.4.3. Coordinating or directing
2.4.4. Controlling
3. Patient Safety
3.1. Safety Culture
3.1.1. Leadership
3.1.2. Teamwork
3.1.3. Evidence Based
3.1.4. Communication
3.1.5. Learning
3.1.6. Just
3.1.7. Patient Centred
3.2. Culture of Accountability
3.2.1. Transparent process for evaluating errors
3.2.2. Separating blameworthy from blameless acts
3.2.3. 'No Blame' approach
3.3. Code of Conduct
3.3.1. Outlining acceptable and unacceptable behaviour - Zero Tolerance
3.3.2. Organizational Value Statements
3.4. Clear Roles and Responsabilities
3.4.1. To avoid vagueness of accountability for actions
3.4.2. To avoid poor hand-off communications
4. Contemporary Leadership
4.1. Transformational Leadership
4.2. Democratic Leadership
4.3. Servant Leadership
4.4. Relational Leadership
4.5. Situational Leadership
5. Leadership
5.1. Focus on people
5.2. A leader innovates
5.3. Leadership traits
5.3.1. Challenging the process
5.3.2. Inspiring shared visions
5.3.3. Enabling others to act
5.3.4. Modeling the way
5.3.5. Encouraging the heart
5.3.6. Managing conflict
5.3.7. Managing focus on patient