PROBLEMS

1. BAU / Non-Change

1.1. Process

1.1.1. Inappropriate Testing

1.1.2. Inappropriate Scope

1.1.3. Deployment Process Errors

1.2. Knowledge

1.2.1. ..of the Change

1.2.2. Environmental Complexity

2. Hardware

2.1. Inappropriate Monitoring

2.2. IT Refresh

3. Change

3.1. Change Process

3.1.1. Not Following

3.1.1.1. Knowledge / Understanding

3.1.2. Inappropriate Classifications

3.1.2.1. Human Error

3.1.3. Insufficient Diligence

3.1.4. R&R

3.2. Knowledge

3.2.1. No Holistic View

3.2.1.1. Environmental Complexity

3.2.1.1.1. CMDB

3.2.2. No Testing / Sign-off

3.2.2.1. Testing Standards

3.2.2.2. Testing Process

4. Software

4.1. Inappropriate Monitoring