Support Inquiry

1. Do you instantly know the answer?

1.1. Yes

1.1.1. Is there a Knowledge Base article for future reference?

1.1.1.1. Yes

1.1.1.1.1. Resolve

1.1.1.2. No

1.1.1.2.1. Add "Documents" label in Assistly. If you intend to draft a Knowledge Base article make note of that on the ticket.

1.2. No

1.2.1. Check Knowledge Base, Wiki and Campfire

1.2.1.1. Question Answered?

1.2.1.1.1. Yes

1.2.1.1.2. No