1. Skills
1.1. Resolving conflict
1.2. Listening
1.3. Questionning
1.4. Educating
1.5. Fact finding
1.6. Setting expectation
1.7. Persuading
1.8. Motivating
1.9. Coaching
1.10. Negociating
1.11. Summaring
2. Control
2.1. Output
2.1.1. Work performance information
2.1.2. Change request
2.1.3. Project management plan
2.1.4. Project document update
2.1.5. Organizational process assets
2.2. Tools
2.2.1. Expert judgment
2.2.2. Meetings
2.2.3. Information management system
2.3. Input
2.3.1. Issue log
2.3.2. Work performance data
3. Plan
3.1. Tools
3.1.1. Meetings
3.1.2. Communication requirement analysts
3.1.2.1. Communication channels
3.1.3. Communication technologies
3.1.4. Communication models
3.1.5. Communication methods
3.1.5.1. Interactive
3.1.5.2. Push
3.1.5.3. Pull
3.2. Input
3.2.1. Project management plan
3.2.2. Stakeholder register
3.2.3. Enterprise environmental factors
3.2.4. Organizational process assets
3.3. Output
3.3.1. Communication management plan
3.3.2. Project documents updates
4. Manage
4.1. Input
4.2. Tools
4.2.1. Information management systems
4.3. Output
4.3.1. Project communication
4.3.2. Project management plan
4.3.3. Project document updates
4.3.4. Organizational process assets