1. Decision Support System
1.1. Definitin; Decisio Support System (DSSS) baed on operation research or models consttitute a significnt amont of airline computer application
1.2. Fleet Management
1.2.1. Fleet Acquisition
1.2.2. Fleet Assignment
1.2.3. Fleet Maintaenane
1.3. Flight Schedule System
1.3.1. Srategic Goal
1.3.2. Route Network
1.3.3. Pasenger Demand
1.3.4. Alliances
1.3.5. Aircraft Tpe
1.3.6. Huan Resources
1.3.7. Environmenal and Safety Regulation
1.3.8. Airport Restrictin
1.3.9. Contingency Planning
1.4. Crew Scheduling System
1.5. Revenue Maagement
1.5.1. Airline use Revenue Manaement System (RMSs)
1.5.2. Capabitlities ;
1.5.2.1. 1.. Hstorical Data
1.5.2.2. Forecasing
1.5.2.3. Modelling
1.5.2.4. Decision Support
1.6. Flight Operatins System
2. Marketing and Customer Relationship Management
2.1. Direct Bokings
2.1.1. Website feature that influences satisfaction:
2.1.1.1. Basic features
2.1.1.2. Pivotal features
2.1.1.3. Supplementary features
2.2. Loyalt Programs
2.2.1. Frequet Flyer Programs (FFs)
2.3. Customer Service
3. Environmental Management Systems
3.1. Aviation Impacts
3.1.1. Water quality
3.1.2. Noise Pollution
3.1.3. Air Pollution
3.1.4. Wildlife
3.2. Technologies Manage or Reduce The Impacts
3.2.1. Envronmental monitoring
3.2.2. Energy use
3.2.3. Noise Reduction
3.2.4. Carbon Emission Reduction
3.2.5. Water Quality
4. Airports
4.1. Passenger Processiong
4.1.1. Pre-arrival
4.1.2. Check-in
4.1.3. Security and immigration
4.1.3.1. Confirming the idenity of travellers
4.1.3.2. X-ray baggage screening
4.1.3.3. Body screening
4.1.3.4. Security screening
4.1.4. Pre-boarding
4.1.5. Stopover
4.1.6. Arrial
5. Departure Systems
5.1. Flight Dispatch
5.2. Gate Control
5.3. Departure Control System
5.3.1. Fuctions
5.3.1.1. Check-in
5.3.1.2. Boardng passes
5.3.1.3. Seat alloction
5.3.1.4. Checked baggage
5.3.1.5. Load Conrol
5.3.1.6. Passenger Identification
5.3.1.7. Denied Boarding
5.3.1.8. No shows and standby passeners
5.3.1.9. Interline connections
5.3.1.10. Interoperability
6. Commercial Airlines
7. Types of airlines
7.1. National Flag Carriers
7.2. Low Cost Carriers(LCC)
7.3. Charter Airlines
8. Airline Reservation System
8.1. Flight schedule and availability
8.2. Fare quotes and rules
8.3. Passenger information
8.4. Electronic ticketing
9. Baggage and Cargo Handling
9.1. Air Traffic Control
9.1.1. Communication systems
9.1.2. Navigation system
9.1.3. Surveilliance systems
9.1.4. Flight and weather information systems