1. Car Park Management
1.1. Electronic Parking System
1.1.1. Full Electronic
1.1.2. Semi Electronic
1.2. Mechanised Parking System [MPS]
1.3. Types Of Parking Charges
1.3.1. Hourly Parking
1.3.2. Access Control Parking System [Season Parking]
1.4. Components Of Car Park System
1.4.1. Barrier Gate
1.4.2. Parking Guidance Systems [PGS]
1.4.3. Access Control
1.4.4. NETS Top Up Machine / Self Service Station
2. Food & Beverages
2.1. Types of food services
2.1.1. Restaurant
2.1.2. Banquet & Catering
2.1.3. Room Service Operations
2.1.4. Function Rooms
2.1.5. Cafes
2.1.6. Take-away
2.1.7. Canteens
2.1.8. Managed Services
2.1.9. Tray Service Operations
2.1.10. Bars & Nightclub
2.2. Main Functions
2.2.1. Purchasing
2.2.2. Receiving
2.2.3. Storing
2.2.4. Issuing
2.2.5. Production
2.2.6. Servicing
2.2.7. Selling
2.3. Back house functions
2.3.1. Cleanliness of the back house
2.3.2. Maintaining clean glassware/cutlery/chine
2.3.3. Dishwashing machines
2.3.4. Inventory stock check
2.3.5. Strict inventory control & monthly stock check
2.3.6. Pest control
2.3.7. Cleanliness supplies
2.3.8. Sanitation
3. Front Office
3.1. main function
3.1.1. Assign of room
3.1.2. Coordinate with other department
3.1.3. sales of room
3.1.4. accounting
3.1.5. reservation
3.1.6. registration
3.1.7. guest services
3.1.8. controlling cost
3.1.9. payball/supplies
3.1.10. mail
3.2. efficient services
3.2.1. check in/out
3.2.2. room assignment
3.2.3. collecting payment
3.2.4. revenue management
3.3. most important
3.4. property management system
3.4.1. computerized system
3.4.1.1. revenue
3.4.1.2. rates
3.4.1.3. reservation
3.4.1.4. room assignment
3.4.1.5. guest histories
3.4.1.6. accounting functions
3.5. divisions
3.5.1. reservation
3.5.2. receptions
3.5.3. cashier
3.5.4. concierge
3.5.5. conferencing
3.5.6. reception switchboard
4. HouseKeeping & Cleaning
4.1. Cleaning & Maintenance
4.1.1. Guest Rooms
4.1.1.1. Halls
4.1.1.2. Corridors
4.1.1.3. Front Desk Area
4.1.1.4. Restaurant
4.1.2. Windows
4.1.3. Management Office
4.1.3.1. Stairwells
4.1.3.2. Elevators
4.2. Requisition & control of necessary supplies & equipment
4.3. Safety & Training
4.3.1. Use of night tools, chemicals
4.4. Paperwork
4.4.1. Schedules
4.4.2. Reports
4.5. Other Responsibilities
4.5.1. Provision of Uniforms
4.5.2. Lost & Found
4.5.3. Laundry
4.5.4. Decorations
5. Safety, Health & Security
5.1. Security needed in an event
5.1.1. Consulted various authorities
5.1.2. Undertaken risk assessment
5.1.3. Acted on them
5.1.4. Employed appropriately trained staff
5.1.5. Fire Regulations
5.1.5.1. Seek advice of the local fire department
5.1.5.2. Fire hydrant
5.1.5.3. Exit routes
5.1.5.4. Emergency escape doors
5.1.5.5. Fire extinguisher
5.1.5.6. Site layout
5.1.5.7. Max. no. of people in the premises
5.1.5.8. Safety
5.1.5.8.1. Electrical equipment
5.1.6. Food Hygiene
5.1.6.1. Comply with regulations
5.1.6.2. Select menu carefully
5.1.6.3. Avoid food that turn bad easily
5.1.6.4. Prepared and catered by commercial caterers with proper licence
5.1.6.5. Food poisoning cases will have detrimental effect on the event
5.1.6.5.1. Caterer must indicate "validity period"in terms of hours from first being displayed
5.1.6.6. Latest requirement
5.1.7. Security
5.1.7.1. Private Security
5.1.7.1.1. Handle large crowds
5.1.7.1.2. Patrol premises
5.1.7.1.3. Prevention of thrift
5.1.7.1.4. Public address system is effective
5.1.7.1.5. Close circuit TVs are installed
5.1.7.1.6. Ensure evacuation plans are in place
5.1.7.2. Police
5.1.7.2.1. Serve as a deterrent measure
5.1.7.2.2. Traffic flow
5.1.7.2.3. Crowd control
5.1.7.2.4. Crime prevention
5.2. Data Security
5.2.1. Protect privacy of participants
5.2.2. Ensure safeguards are in place
5.2.3. Staff training & briefing
5.3. Staff & Security Department
5.3.1. Job of department :
5.3.1.1. 1. Protect property's assets
5.3.1.2. 2. Protect safety & security of everyone
5.3.1.3. 3. Protect personal property that is lawfully on premises
5.3.2. Security Staff :
5.3.2.1. Security of guests - patrolling
5.3.2.2. Monitor activities around property
5.3.2.3. Limit access
5.3.2.4. Notify chief security officer of thefts, fights, disturbances
5.3.3. Property Security :
5.3.3.1. Safety resources
5.3.3.1.1. recodable locks
5.3.3.1.2. alarm systems
5.3.3.1.3. surveillance systems
5.3.3.1.4. safety deposit box
5.3.3.1.5. emergency plan
5.3.4. Threats to asset security :
5.3.4.1. Internal
5.3.4.2. External
5.3.4.3. Department specific
5.3.5. Emergency Plan :
5.3.5.1. Events with responses
5.3.5.1.1. Fire
5.3.5.1.2. Power outages
5.3.5.1.3. Bomb threat
5.3.5.1.4. Intense negative publicity by media
5.3.5.1.5. Medical emergencies
5.3.5.1.6. Severely inclement weather
5.3.5.1.7. Robbery
5.3.5.1.8. Death of occupier or employee
5.3.6. Government Legislations :
5.3.6.1. Workmen Compensation Act
5.3.6.2. Occupational Safety and Health Act