Calls Flow / Departments (when forwarded from C.Center or another internal caller)

1. Finance

1.1. Officers

1.2. Manager

1.3. No Reply. Back to Support Team

2. IT Support

2.1. Officers

2.2. Manager

2.3. No Reply. Back to Support Team

2.4. Officers

2.5. Manager

2.6. No Reply. Back to Support Team

3. Cards

3.1. Officers

3.2. Manager

3.3. No Reply during working hours: Back to Support Team

4. Back Office

4.1. Officers

4.2. Manager

4.3. No Reply. Back to Support Team

5. Retail HQ

5.1. 1. Reception

5.1.1. reception desk

5.2. 2. Assistant

5.2.1. first office

5.3. 3. All RM

5.3.1. all offices, one by one, 5 sec. each

5.4. 4. S.U Manager

5.5. No Reply. Back to Call Center

6. Mixay

6.1. 1. RM 1

6.2. 2. RM 2

6.3. 3. S.Unit Manager

6.4. No Reply. Back to Support Team

7. Corporate HQ

7.1. 1. Reception

7.1.1. bolavanh keovongkod

7.2. 2. Assistant #1

7.2.1. mardina phetsanghanebo

7.3. 3. Assistant #2

7.3.1. souvanhny thammasit

7.4. 4. Assistant #3

7.4.1. kaiyavan loungphomsopha

7.5. 5. RM 1

7.5.1. cindy nguyen

7.6. 6. RM 2

7.6.1. aphixay phoumavong

7.7. No Reply. Back to Support Team

8. Reception/Admin.

8.1. Reception 1 - 2d Floor

8.2. Reception 2 - 2d Floor

8.3. Reception 3 - 3d Floor

8.4. Reception 5 - 5th Floor

8.5. No Reply. Back to Support Team