CSR Kanban Board in ClickUp

1. Record All Reamaze Tickets

1.1. New Tickets (Fresh Tickets)

1.1.1. Categorize and move to its designated Category/Kanban

1.1.1.1. 'To Do' Status

1.1.1.1.1. Set Assignee

1.1.1.1.2. Fill up necessary Custom Fields

1.1.1.2. Reply to Cx

1.1.1.2.1. Set Priority

1.1.1.2.2. Tag

1.1.1.3. Move to 'In Progress' Status

1.1.1.3.1. Comment for Communication

1.1.1.3.2. Tag

1.1.1.3.3. Set Due Date (by CSR Scrum Master)

1.1.1.3.4. Move to other Category/Kanban for updated concern

1.1.1.4. To Review (by TL & SM)

1.1.1.4.1. Check Custom Fields

1.1.1.4.2. Check Reamaze link and backread

1.1.1.4.3. Check tags in ClickUp

1.1.1.4.4. Check History & Comment Sections in ClickUp

1.1.1.4.5. Check Due Date

1.1.1.4.6. Edit Main Task Name if solved (Ex: CS-12345 - FALSE AD - SOLVED)

1.1.1.4.7. Move to 'To Rate' Status and mention @Cala @Jennie to rate

1.1.1.5. To Rate (by Shenzhen)

1.1.1.5.1. Check Reamaze link and backread

1.1.1.5.2. Check tags in ClickUp

1.1.1.5.3. Check History & Comment Sections in ClickUp

1.1.1.5.4. Check Due Date

1.1.1.5.5. Judge in Score sheet

1.1.1.5.6. Fill up CSR Superstar/s and Star rating in Clickup

1.1.1.6. Rated

1.1.1.6.1. Next concern

1.2. Backlogs (Unsolved tickets)

1.2.1. Move to 'To Do' Status and Set Assignee & Due Date (by CSR Scrum Master)

1.2.1.1. Move to its designated Category/Kanban

1.2.1.1.1. 'To Do' Status

1.2.1.1.2. Reply to Cx

1.2.1.1.3. Move to 'In Progress' Status

1.2.1.1.4. 'To Review' (by TL & SM)

1.2.1.1.5. 'To Rate' (by Shenzhen)

1.2.1.1.6. Rated

1.3. New ticket/concern under the same Order#

1.3.1. Search Ticket in ClickUp to avoid duplication of Task under the same order# (Type 'S' to search)

1.3.1.1. Create Subtask under the Main Task

1.3.1.1.1. Enter Subtask Name (Ex. CS-54321 - DEFECTIVE)

1.3.1.1.2. Set Assignee under Subtask

1.3.1.1.3. Fill up necessary Custom Fields under Subtask

1.3.1.2. Move to its designated Category/Kanban

1.3.1.2.1. 'To Do' Status

1.3.1.2.2. Reply to Cx

1.3.1.2.3. Move to 'In Progress' Status

1.3.1.2.4. To Review (by TL & SM)

1.3.1.2.5. To Rate (by Shenzhen)

1.3.1.2.6. Rated