1. Money Market financial insurance e.g. funeral and pet
1.1. Not maintained or managed by Shoprite
1.2. Serviced by underwriters
1.2.1. Manage the claims and have the actuaries.
1.2.2. Shoprite is only the brick-and-mortar
2. Claims Management Function
2.1. 1st party
2.1.1. Self-funded / Self-insured
2.1.1.1. Insuring ourself for
2.1.1.1.1. Motor
2.1.1.1.2. Marine (Angola)
2.1.1.1.3. Assets
2.1.1.2. In Cell with Centrics
2.1.1.3. Policies
2.1.1.3.1. with Marsh Brokers
2.1.1.4. Claims
2.1.1.4.1. < amount (Self Insurance)
2.1.1.4.2. > amount is Reinsured
2.1.1.5. System
2.1.1.5.1. MCB System (Motor Claims Bureau)
2.1.2. All Liability (Public) Policies
2.1.2.1. Insuring ourself for
2.1.2.1.1. Public Liability
2.1.2.1.2. SASRIA
2.1.2.1.3. Funeral
2.1.2.1.4. Travel
2.1.2.1.5. Emergency evacuation
2.1.2.1.6. kidnap and ransom
2.1.2.1.7. medical mail practice
2.1.2.1.8. directors and officers liability (D&O)
2.1.2.1.9. Marine (non-Angola)
2.1.2.1.10. crystal life (Nigeria employees death)
2.1.2.1.11. professional indemnity
2.1.2.1.12. credit guarantee
2.1.2.1.13. riot wrap
2.1.2.2. Underwritten (With External Insurer)
2.1.2.3. Claims
2.1.2.3.1. >R0 amount
2.1.2.3.2. therefore no SAP integration
2.1.2.4. System
2.1.2.4.1. Cirus system
2.2. 3rd party
2.2.1. Customer Credit Agreement
2.2.1.1. Life insurance
2.2.1.1.1. Death, Disability & Retrenchment [Credit Life]
2.2.1.2. Non-Life Insurance
2.2.1.2.1. Asset All Risk
2.2.1.2.2. Extended Warranty
2.2.2. Underwritten
2.2.2.1. 2 Cell Captives
2.2.2.2. Underwritten with Centrics
2.2.2.3. Policies with Centrics
2.2.2.4. We do not reinsure as the claims business is so low
2.2.3. System
2.2.3.1. Argility to manage claims
2.2.3.2. K2 System (Centrics system) for rejected claims
2.3. L4 Processes
2.3.1. 1. Register Insurance Claims
2.3.2. 2. Process Insurance Claims
2.3.3. 3. Post Insurance Claims