1. Step in performance management
1.1. 1.Set Goals
1.2. 2. Align behavioral expectations and standard set with employee and organization goals
1.3. 3. Performance feedback
1.4. 4. Performance appraised
1.5. 5. Formal review
1.6. 6. HR decision making
2. Develop effective performance management system
2.1. HR responsible on the performance management system
2.2. Managers should involve in the steps
2.3. Develop SMART goals
3. Performance Standards
3.1. Strategic relevance
3.2. Citerion Contamination
3.3. Citerion deficiency
3.4. Fairness and acceptability
4. Performance review
4.1. Sources
4.1.1. Self evaluation
4.1.2. Subordinate evaluation
4.1.3. Peer evaluation
4.1.4. Team evaluation
4.1.5. customers evaluation
4.1.6. Managers
4.2. 360-degree evaluation
4.2.1. Evaluate by different people who interact with employee ( Generally in forms )
4.3. Training appraisers
4.3.1. Establishing a review plan
4.3.1.1. Systematic process begin with explaining the firm performance objectives
4.3.2. Eliminating rating errors and distributional errors
4.3.2.1. Explain rates about significant difference among employee
4.3.2.2. Temporal errors , Contrast errors , Similar-to-me errors
4.3.3. Feedback training
4.3.3.1. Training program for raters covering 3 basic area performance feedback
4.4. Performance review feedback
4.4.1. Trait approaches
4.4.1.1. Graphic scale method
4.4.1.2. Mixed- standard scale
4.4.2. Behavioral approaches
4.4.2.1. Critical incident method
4.4.2.2. Behavioral checklist method
4.4.3. Result method
4.4.3.1. Sales, productivity and quality measures
4.4.3.2. Management by objectives
4.5. Performance review meeting and feedback sessions
4.5.1. Usually 10 days- 2 weeks
4.5.2. Type
4.5.2.1. Tell and sell
4.5.2.2. Tell and listen
4.5.2.3. Problem solving
4.5.3. Conducting
4.5.3.1. Follow guidelines to increase the willingness employee to accept feedbacks
4.5.4. Improve performance by;
4.5.4.1. Identifying the sources of ineffective performance
4.5.4.2. Performance diagnosis
4.5.4.3. Managing ineffective performance
4.5.4.4. Focus on charging the behavior not the person
4.5.5. Factor that affect employee performance
4.5.5.1. Ability
4.5.5.2. Motivation
4.5.5.3. Environtment