ITIL V2

1. Service Delivery

1.1. Service Level Management

1.2. Finance Management

1.3. Availability Management

1.4. Capacity Management

1.5. Continuity Management

2. Service Support

2.1. Service Desk

2.2. Incident Management

2.3. Problem Management

2.4. Change Management

2.5. Release Management

2.6. Configuration Management