Collaboration Service Delivery

1. Replacement of Legacy Systems

1.1. Shared Folders

1.2. Strategic Planning and Communication

2. Content

2.1. Data Integrity

2.1.1. Backups

2.1.2. Restores

2.1.2.1. Testing ?

2.2. Migration

2.3. Taxonomy

3. Storage Space Allocation

4. Site Structure

5. Access Control

5.1. Security Group Maintenance

5.1.1. Owners

5.1.2. Members

5.1.3. Visitors

5.2. New Users

6. User Support

6.1. Awareness

6.2. Training Packages

6.2.1. Basic

6.2.2. Advanced

6.2.3. Meeting Workspaces

6.2.4. Calendars and GANTTs

6.3. User Guide

6.4. Enhancement Requirement Definition

7. Technical Support

7.1. Enhancement Development

7.1.1. Who ?

7.1.2. Budget ?

7.2. Advanced User Support

7.2.1. Who ?

7.2.2. How Requested ?

7.2.3. How Prioritised ?