Change Management

1. WorkFlow

1.1. Change Implementor

1.1.1. Standard / Pre-Production/Info-Only

1.1.1.1. Select a Preset Template

1.1.1.1.1. Fills in the RFC segments

1.1.2. All Other Changes

1.1.2.1. PICT Staff/3rd Party

1.1.2.1.1. Pre-arrange Possible Dates & Duration

1.2. Change Manager

1.2.1. Standard / Pre-Production/Info-Only

1.2.1.1. Review

1.2.1.1.1. Approve

1.2.1.1.2. Cancel

1.2.1.1.3. Assign To Implementor to Revise

1.2.2. Planned/Fast Track/ Emergency

1.2.2.1. Review

1.2.2.1.1. Determine Risk Level

1.2.3. Emergency

1.2.3.1. Review

1.2.3.1.1. Determine Risk Level

2. RFC Driver

2.1. Problem

2.2. Incident

2.3. Project Work

2.4. Proactive Housekeeping

2.5. Business Need

3. Teams

3.1. Service Desk

3.2. Technical Services

3.3. Corporate

3.4. Knowledge

3.5. EBS

3.6. Projects

4. RFC Types

4.1. Standard

4.2. Planned

4.3. Fast Track

4.4. Emergency

4.5. Pre-Production

4.6. Info-Only