1.1. Put tape down for guests to follow. PRO) helps guide the line CON) tape can peel off
1.2. Put in a line corral. PRO) shows where the guests should stand in line CON) Line can move slow if there is only one.
1.3. Have a manager help organize guests. PRO) Guests will be organized and everyone will be helped CON) Manager will be taken away from other important tasks
2. considering alternatives and implications
2.1. I personally would go with putting in a line corral. This way the guests know where to stand in line, without any line cutting. When the cashier is ready they can help the next available customer.
3. clarifying the problem
3.1. Customers/ franchise owners are upset with the multiple ordering lines
3.2. Customers tempers are "flared" when guests cut them in line
3.3. Customers don't know where to stand to place there order
4. gathering information
4.1. Go to a nearby location(s) to see how they handle this issue; if there is one
4.2. Go to a nearby library
4.3. Call corporate to see if they have a quick fix
