IT Governance

1. Service delivery

1.1. Capacity management

1.2. Continuity management

1.3. Availability management

1.4. Service level management

2. Service support

2.1. Configuration management

2.2. Incident management

2.3. Problem management

2.4. ITSM change management

3. Governance

3.1. Architecture management

3.2. Finance management

3.3. Information security management

3.4. People management

3.5. Process & quality management

3.6. Project portfolio management

3.7. Strategy management

3.8. Sourcing & contracts management

3.9. Organisation development

3.10. Risk & compliance management

4. Solution delivery

4.1. Analysis & design

4.2. Build & customise

4.3. Change management

4.4. Project management

4.5. Test management

4.6. Solution evaluation

4.7. Requirements engineering

5. IT operations

5.1. IT Operations