1. Mediation
1.1. Examines both sides of th dispute
1.2. Tries to get each side to understand each other
1.3. Helps find an acceptable compromise
1.3.1. if fails, parties can agree to binding arbitration
2. Arbitration
2.1. Advantages
2.1.1. Less expensive than trial court
2.1.1.1. Compulsory Arbitration
2.1.1.1.1. designed to prevent unresolved problems
2.1.1.1.2. Saves Money
2.1.1.1.3. Tripartite Arbitration board
2.1.1.2. Voluntary Arbitration
2.1.1.2.1. submit dispute to an authority for a decision
2.1.1.2.2. no prior commitments needed
2.1.2. Non biased arbitrator
2.1.2.1. administers oath to the parties and witness appearing
2.1.2.2. Acts judically and impartially
2.1.2.3. Decides who will be awarded
2.1.2.4. Qualified arbitrators
2.1.2.4.1. Licensing and certification
2.1.2.4.2. Experience
2.1.3. Hearings are private
2.1.4. Binding agreements on both sides
2.1.5. Flexible
2.1.6. Confidentiality
2.1.7. Preserves relationships
2.1.7.1. less emotional
2.1.7.2. not as stressful as court
2.2. Used for disputes
2.2.1. property
2.2.2. insurance
2.2.3. Contracts (including employment contracts)
2.2.4. Business partnership disputes
2.2.5. Family disputes (except divorce)
2.2.6. Construction
2.2.6.1. Commercial recovery
2.3. Disadvantages
2.3.1. Limited recourse
2.3.2. Limited rights to appeal
2.3.3. Grievence arbitration
2.3.3.1. too expensive
2.3.3.2. takes too long
2.3.3.3. has become too formal