1. Operations
1.1. Production
1.1.1. Maintentence
1.1.1.1. Equipment Repair
1.1.1.2. Floor Cleaning
1.1.1.3. Grounds Management
1.1.1.4. Work Area Organization
1.1.1.5. Bathrooms and Offices
1.1.1.6. Customer Service Area
1.1.1.7. Photo Studio Floor
1.1.2. Training
1.1.2.1. Equipment
1.1.2.2. Chemicals
1.1.2.3. Tools
1.1.2.4. Processes
1.1.2.5. Damage Control
1.1.2.6. Team Focused
1.1.3. Quality
1.1.3.1. Floor Mats
1.1.3.2. 25-Point Inspection Process
1.1.3.2.1. Randomly
1.1.3.3. Retail Customer Items
1.1.3.4. Final Inspection
1.1.3.4.1. Every Vehicle
1.1.3.4.2. Quality Control
1.1.3.5. Send-Backs
1.1.4. Workload Planning
1.1.4.1. Resource Scheduling
1.1.4.2. Employee Performance
1.1.4.3. Nightly Workload Calculation
1.1.5. Detail Departments
1.1.5.1. Prep
1.1.5.2. Interior
1.1.5.3. Exterior
1.1.5.4. Carpet
1.1.6. Reconditioning
1.1.6.1. Exterior
1.1.6.1.1. Outsourced
1.1.6.1.2. Internal
1.1.6.2. Interior
1.1.6.2.1. Outsourced
1.1.6.2.2. Internal
1.1.7. Performance
1.2. Logistics
1.2.1. Dealership Pick-Up & Delivery
1.2.1.1. Night Pick-Up & Delivery
1.2.1.1.1. Drop Boxes at Dealers
1.2.1.1.2. Utilization of Web Portal
1.2.1.2. Day Pick-Up & Delivery
1.2.1.2.1. Mix with Retail Driving
1.2.1.2.2. Visit Dealer Managers on Night Driving
1.2.1.3. Fuel Filling Service
1.2.2. Retail Pick-Up & Delivery
1.2.2.1. Scheduling Drivers
1.2.2.2. Spacing Appointments
1.2.3. Airport Pick-Up & Delivery
1.2.3.1. Arranging Curbside Service
1.3. Software
1.3.1. ReconPro
1.3.1.1. Estimates
1.3.1.1.1. Vehicle Check-In
1.3.1.2. Reconditioning Estimates
1.3.1.3. Dealership Portal
1.3.1.3.1. Dealer Submits Vehicles
1.3.1.3.2. Monitor Vehicle Status
1.3.1.3.3. View Invoices
1.3.1.3.4. Warranty Status
1.3.1.3.5. Service Requests
1.3.2. BlueFolder
1.3.2.1. Contact Database
1.3.2.2. Retail Appointment Schedule
1.3.2.2.1. Online Portal
1.3.2.2.2. Schedule Online
1.3.3. Process Flow
1.3.3.1. Parking Lot
1.3.3.2. Magnetic Toppers
1.3.3.3. Work Orders
1.3.3.4. Job Assignment
1.3.3.5. Shop Layout
1.3.3.6. Operations Process Map
1.3.4. Technology
1.3.4.1. Printers
1.3.4.2. Phones
1.3.4.3. Copiers
1.3.4.4. Cameras
1.3.4.5. Survelience System
1.3.5. Google Docs
1.3.5.1. Workload Planning
1.3.5.2. Employee Schedule
1.3.5.3. Employee Directory
1.3.5.4. Dealer Account Directory
1.3.5.4.1. Current
1.3.5.4.2. Potential
1.3.5.5. Chemical Inventory
1.3.6. Quickbooks Online
1.3.7. eFax
1.3.8. Google Calendar
1.3.9. DropBox
1.3.10. TimeClockOnline
1.3.11. GrassHopper
1.3.11.1. Call Routing
1.3.11.2. Hold Music
1.3.11.3. Live Call Transfer
1.3.11.4. Professional Greetings
1.3.11.5. Call Forwarding
1.3.11.5.1. Extensions
1.3.11.5.2. Departments
1.3.11.5.3. Dial by Name Directory
1.3.11.6. Voicemail
1.3.11.6.1. Transcribe to Text
1.3.11.6.2. E-Mail or TXT Notifications
1.3.11.6.3. View Online
1.3.11.6.4. Share
1.3.11.7. Conference Call
1.4. Remarketing
1.4.1. Internet Inventory Management
1.4.1.1. AutoUplinkUSA
1.4.1.2. Dealer Specialties
1.4.1.3. vAuto
1.4.2. Promotional Items
1.4.2.1. Window Stickers
1.4.2.2. Buyers Guides
1.4.2.3. License Plate Frames
1.4.2.4. Dealer Stickers
1.4.2.5. Year Stickers
1.4.2.6. Dealer Tags
1.4.3. Photo Studio
1.4.3.1. Vehicle Photography
1.4.3.1.1. Consistent Enviroment
1.4.3.1.2. Hi-Res Digital Images
1.4.3.2. Vehicle Videos
1.4.3.2.1. Walk-Around
1.4.4. DrivePur
1.4.4.1. Dealer Accounts
1.4.4.2. Retail Customers
2. Business Resources
2.1. H/R
2.1.1. Organizational Development
2.1.1.1. Culture
2.1.1.2. Lines of Authority
2.1.1.3. Change Initiatives
2.1.1.4. Facilities
2.1.1.5. New Systems
2.1.1.6. Org Chart
2.1.1.7. Proposals
2.1.2. Job Descriptions
2.1.2.1. Expectations
2.1.2.2. Role
2.1.2.3. Respnsibilities
2.1.2.4. Supervisors
2.1.2.5. Evaluations
2.1.3. Communication
2.1.3.1. Instructions
2.1.3.2. Feedback
2.1.3.3. Discipline
2.1.4. Hiring
2.1.4.1. Interview Candidates
2.1.4.2. Review Candidates
2.1.4.2.1. Resumes
2.1.4.2.2. Applications
2.1.4.3. Background Check
2.1.4.4. Building All-Star Roster
2.1.5. Morale
2.1.5.1. Employee Requests
2.1.5.2. Monthly Cookouts
2.1.6. Initiation
2.1.7. Employee Handbook
2.1.7.1. Policies
2.1.7.2. Procedures
2.1.7.3. Uniform
2.1.8. Employee Benefits
2.2. Accounting
2.2.1. A/R
2.2.2. A/P
2.2.3. Banks
2.2.4. Budget
2.2.5. Cash Flow
2.2.6. Invoicing
2.2.7. Payroll
2.2.8. Taxes
2.2.9. Inventory
2.2.10. Statements
2.2.11. Expense Recording
2.3. Finance
2.3.1. Leasing
2.3.2. Line of Credit
2.4. Purchasing
2.4.1. Tools
2.4.2. Chemicals
2.4.3. Supplies
2.4.4. Equipment
2.4.5. Inventory Management
2.4.5.1. Online Ordering
2.4.5.2. Tool Vending
2.4.5.3. Chemical Supply Agreement
2.5. Business Development
2.5.1. GR Chamber of Commerce
2.5.2. Strategy
2.5.3. Planning
3. Sales
3.1. Airport Valet Service
3.2. Retail Customer Service
3.2.1. Follow-Up Process
3.2.2. Database Management
3.2.3. Virtual Phone System
3.2.4. Customer Satisfaction
3.2.5. Appointment Scheduling
3.2.6. Service Menu
3.3. Dealership Accounts
3.3.1. Sales Process
3.3.2. Account Management
3.3.3. Problem Tickets
3.3.4. Initial Setup
3.3.5. Value-Added Sales
3.3.5.1. DrivePur
3.3.5.2. Photography
3.3.5.3. Reconditioning
3.3.5.4. Night Logistics
3.3.6. Potential Dealer Database
3.4. Business Relationships
3.4.1. Tracking
3.4.2. Building
3.4.3. Fleet Business
3.4.4. Follow-Up
3.4.5. Establish Schedule
3.5. Storage
3.6. Marketing
3.6.1. Social Media
3.6.1.1. Sites
3.6.1.1.1. Facebook
3.6.1.1.2. YouTube
3.6.1.1.3. Blog
3.6.1.1.4. Twitter
3.6.1.1.5. Flickr
3.6.1.1.6. LinkedIn
3.6.1.2. Tracking
3.6.1.3. Advertising
3.6.2. Website
3.6.2.1. Online Appointment Scheduling
3.6.2.2. Online Estimates
3.6.3. Local Pages
3.6.3.1. Google
3.6.3.2. Yahoo
3.6.3.3. Bing
3.6.3.4. YellowPages
3.6.3.5. Yellowbook
3.6.3.6. CitySearch
3.6.3.7. Yelp
3.6.4. Print
3.6.4.1. Brochures
3.6.4.2. Postcards
3.6.4.3. Flyers
3.6.4.4. Sales Sheets
3.6.5. Direct Mail
3.6.6. E-Mail Newsletter
3.6.6.1. iContact