FY20 Goals

1. Domestic

1.1. Veeva

1.1.1. Pricing(sales and service)

1.1.2. service team engagement

1.1.2.1. Deeper and responsive engagement with service team

1.1.3. Our message/Demo

1.1.3.1. Value selling message/slide decks for Korean customers

1.1.3.2. Deep dive & role-based Demos

1.2. Outside

1.2.1. CRM is only SFE

1.2.2. not see the value of MCM

1.2.3. needs for commercial contents

1.2.3.1. Drive commercial contents Sales

2. Market

2.1. Regulations

2.1.1. selling Event Management to MNCs

3. MNCs

3.1. Veeva

3.1.1. low penetration into business users

3.1.1.1. Success stories sharing by customers

3.1.2. Not clear how/what they utilize

3.1.2.1. closely working with CSM

3.1.2.2. MSD,Bayer,Astellas,Takeda live and Happy on VCRM

3.2. Outside

3.2.1. low leverage VCRM

3.2.2. low MCM adoption

3.2.2.1. Increase Approved email utilization