Senior Care Leadership Essentials

1. Training Needs

1.1. Audience; Senior Care Assistants

1.2. Age; diverse from 18+

1.3. Skill & Knowledge gaps; soft skills leadership and management, including performance management.

1.4. Accessibility; face to face classroom 2.5 day programme = 17.5 hours. Pre-course learning requirements, leadership & motivational style questionnaire.

2. Costs

2.1. L&D; travel expenses, possible overnight hotel expenses. Time to adapt training material.

2.2. Operational; time away from the floor, overtime to cover shift. Printing costs for materials.

3. Suggested Evidence

3.1. Attendance Register

3.2. Seat utilisation report

3.3. LMS

4. Evaluation

4.1. Level 1, 2, 3 & 4 Kirkpatrick

4.2. Learner satisfaction review sheet, direct feedback

4.3. Before & After skills review questionnaire

4.4. Action Set Learning Groups to share best practice, solve blocks and barriers to learning skills transfer

4.5. Primary & Secondary Data sources, internal customer satisfaction survey's, 360 feedback model, Survey Monkey, Reduction in number of staff disciplinary's, agency usage & staff turnover.