Senior Care Leadership Essentials

1. Suggested Evidence

1.1. Attendance Register

1.2. Seat utilisation report

1.3. LMS

2. Evaluation

2.1. Level 1, 2, 3 & 4 Kirkpatrick

2.2. Learner satisfaction review sheet, direct feedback

2.3. Before & After skills review questionnaire

2.4. Action Set Learning Groups to share best practice, solve blocks and barriers to learning skills transfer

2.5. Primary & Secondary Data sources, internal customer satisfaction survey's, 360 feedback model, Survey Monkey, Reduction in number of staff disciplinary's, agency usage & staff turnover.

3. Training Needs

3.1. Audience; Senior Care Assistants

3.2. Age; diverse from 18+

3.3. Skill & Knowledge gaps; soft skills leadership and management, including performance management.

3.4. Accessibility; face to face classroom 2.5 day programme = 17.5 hours. Pre-course learning requirements, leadership & motivational style questionnaire.

4. Costs

4.1. L&D; travel expenses, possible overnight hotel expenses. Time to adapt training material.

4.2. Operational; time away from the floor, overtime to cover shift. Printing costs for materials.