Vox Ideal Customer Profiles

1. Departments/Responsibilities

1.1. IT

1.2. Contact Center

1.2.1. CC Technology Integration Dir

1.3. Customer Experience

1.3.1. VP CX

1.4. Digital Transformation

1.5. WorkForce Management / Optimization / Transformation

2. Industries

2.1. Healthcare

2.1.1. Healthcare - Ins.

2.1.2. Hospital Groups

2.1.3. Clinic Networks

2.1.4. Accountable Care Organizations

2.1.5. Medical Centers - Multicare Organizations

2.2. Financial Services

2.2.1. Credit Unions/Banks

2.2.2. Broker Dealers

2.2.3. Mortgage Processing

2.2.4. Wealth management Firms

2.3. Retail

2.3.1. Corporate Call Centers

2.3.2. Corporate Contact Centers

2.3.3. Not Actual Locations

2.3.4. Large E-commerce

3. Company Size

3.1. Headcount

3.1.1. 1000+

3.2. Revenues

3.2.1. $500M+

4. Geography

4.1. United States

4.1.1. Headquartered in US and Can be a global entity.

5. Technologies

5.1. Cisco

5.2. WFO

5.2.1. Snipe: Nice InContact - Collabio - Verint