5 Investigation techniques

1. Workshops

1.1. Brainstorm

1.2. Round Robin

1.3. Brain writing

1.4. Sticky (post it)

1.5. Stepwise refinement

1.6. Smaller breakout

1.7. Hot house

1.8. Focus groups

2. Prior research

2.1. Study website

2.2. Study company reports

2.3. Study procedure manuals and documentation

2.4. Study the organization chart

3. Interview

4. Observation

4.1. Type of

4.1.1. Formal observation

4.1.2. Protocol analysis

4.1.3. Shadowing

4.1.4. Ethnographic studies

4.2. Meta

4.2.1. Better understanding

4.2.2. Risk to change what you observe

5. Quantitative approaches

5.1. Survey or questionnaires

5.2. Special purpose records

5.3. Activity sampling

6. Document analysis

7. Scenario analysis

7.1. Documenting

8. Prototyping

9. Visualization

9.1. Rich picture

9.2. Mindmap

9.3. Business process models

9.4. Spaghetti maps

9.5. Fishbone diagrams

10. User analysis

11. Legend

11.1. Waterfall

11.2. Agile