1. Welcome them and ask for email and name
1.1. Product Infromation
1.1.1. Consignor
1.1.1.1. Visibility
1.1.1.1.1. Connect to internal team
1.1.1.2. DFN
1.1.1.2.1. Connect to internal team
1.1.1.3. TMS
1.1.1.3.1. Connect to internal team
1.1.1.4. Exploring
1.1.1.4.1. Connect to internal team
1.1.2. Transporter
1.1.2.1. Visibility
1.1.2.1.1. Connect to internal team
1.1.2.2. DFN
1.1.2.2.1. Connect to internal team
1.1.2.3. TMS
1.1.2.3.1. Connect to internal team
1.1.2.4. Exploring
1.1.2.4.1. Connect to internal team
1.2. Raise an Issue
1.2.1. Payment Issue
1.2.1.1. Create a ticket
1.2.1.1.1. Connect to internal team
1.2.2. Product Feature Issue
1.2.2.1. Create a ticket
1.2.2.1.1. Connect to internal team
1.2.3. Trip Related Issue
1.2.3.1. Create a ticket
1.2.3.1.1. Connect to internal team
1.2.4. Something else
1.2.4.1. Create a ticket
1.2.4.1.1. Connect to internal team
1.3. Something else
1.3.1. Connect to internal team