Peters, Waterman & Austin's Excellence Model
Explore our comprehensive mindmap that breaks down Peters, Waterman, and Austins Excellence Model. Discover the authors key concepts that revolve around eight basic management principles focused on a consumer-centric approach, encouraging innovation, trust and respect towards employees, focusing on core competencies, and balancing centralization and decentralization. The mindmap also includes an overview of the authors backgrounds, the application of their principles into business excellence ...
1. Conceptual Overview
1.1. Definition of Excellence
1.1.1. Excellence as Persistence
1.1.1.1. Persistence as a Key Ingredient to Success
1.1.2. Excellence as the Pursuit of Quality
1.1.2.1. Quality Management & Continuous Improvement
2. Examples of Companies Embodying the Model
2.1. Firms Successfully Applying the Excellence Model
2.2. Analysis of their Achievements & Challenges
3. Importance of the Model Today
3.1. Current Relevance & Application
3.2. Redesigning the Model for the Future: Suggested Improvements
4. Eight Characteristics of Excellence
4.1. Bias for Action
4.1.1. Quick Decision Making in Corporate Culture
4.1.2. Importance of Responsiveness & Agility
4.2. Close to the Customer
4.2.1. Understanding Customer Needs & Preferences
4.2.1.1. Creating Customer-centered Products & Services
4.2.2. Building Customer Relationships
4.2.2.1. Importance of Customer Loyalty & Retention
4.3. Autonomy and Entrepreneurship
4.3.1. Encourage Innovation & Creativity
4.3.2. Promoting Risk-Taking & Experiments
4.4. Productivity Through People
4.4.1. Employee Engagement & Satisfaction Impacting Productivity
4.4.2. Promoting Teamwork & Collaboration
4.5. Hands-on, Value-Driven
4.5.1. Management Walking the Talk
4.5.2. Aligning Actions with Company Values & Principles
4.6. Stick to the Knitting
4.6.1. Staying Focused on Core Competencies
4.6.2. Avoiding Over-Diversification of Business Operations
4.7. Simple Form, Lean Staff
4.7.1. Minimalistic Organizational Structure
4.7.2. Reducing Bureaucracy for Efficient Operations
4.8. Simultaneous Loose-Tight Properties
4.8.1. Balancing Flexibility & Control
4.8.2. Importance of Adherence to Principles & Room for Innovation