1. A. Planning
1.1. A.1 Sign MoU with hospital & participants
1.1.1. ROI Level 0/1: Commitment, expectations, alignment
1.1.2. Training_MoU_Template
1.2. A.2 Conduct participant nomination & screening
1.2.1. ROI Level 1/2: Needs analysis, pre-training data
1.2.1.1. Nomination_CBA_Form
1.3. A.3 Set KPIs aligned to job roles
1.3.1. ROI Level 4: Business linkage
1.3.1.1. Seva Training MEAL KPI Bank
1.4. A.4 Collect registration, consent, pre-survey
1.4.1. MEAL: Accountability & engagement
1.4.1.1. Pre Training Documents
2. B. Training Delivery Prep
2.1. B.1 Track attendance (daily/session-wise)
2.1.1. ROI Level 1: Participation tracking
2.1.1.1. Seva Training Report Template
2.2. B.2 Conduct pre-course assessment
2.2.1. ROI Level 2: Knowledge baseline
2.2.2. Pre Training Documents
3. C. Training Delivery
3.1. C.1 Collect day-wise feedback
3.1.1. MEAL: Monitoring satisfaction and engagement
3.1.1.1. Sample MDP Workshop Feedback form
3.2. C.2 Capture end-of-module reactions & learning
3.2.1. ROI Level 1/2: Reaction and Learning
3.2.1.1. End of module Training Feedback Form
4. D. Post-Training Activities
4.1. D.1 Post-course impact questionnaire (Day 30)
4.1.1. ROI Level 3: On-the-job application
4.1.1.1. Sample EYEXCEL, 30-DAY IMPACT QUESTIONNAIRE
4.2. D.2 Pulse check (Day 60)
4.2.1. ROI Level 3: Sustainability check
4.2.1.1. Sample 60 Day Pulse Questions for SNC Eyexcel Workshop
4.3. D.3 Conduct endline KPI evaluation (Pre/ post KPI Bank)
4.3.1. ROI Level 4: Business performance
4.3.1.1. Seva Training MEAL KPI Bank
5. E. Final Evaluation of Training
5.1. E.1 Conduct RCA + CAPA (if needed)
5.1.1. MEAL: Learning and corrective actions
5.1.1.1. RCA CAPA Doc Draft
5.2. E.2 Generate impact & executive summary report
5.2.1. ROI Level 5: Report return on investment
5.2.1.1. ROI Report - Cost effectiveness Analysis or COst Benefit Analysis