1. Tangential PMO Stuff
1.1. PowerPoint Status Reporting
1.2. Smartsheet task plans
2. What we do well
3. What needs improvement
3.1. External
3.1.1. Process
3.1.2. Escalation
3.1.3. Training
3.1.4. Status reporting
3.2. Internal
3.2.1. Process
3.2.2. Escalation
3.2.3. Training
3.2.4. Communication
3.2.5. Status reporting
3.2.6. Face-to-face meetings with account owner/engineer who completed the work
3.3. Status Reporting
3.3.1. Engineers to send status report following completion of all work
3.3.2. Consistent template
3.3.2.1. Completed work
3.3.2.1.1. Time spent on tasks
3.3.2.2. Issues (if applicable)
3.3.2.3. Pending items
3.3.2.4. Next steps
3.4. Selling
3.4.1. Value prop slide deck
3.4.1.1. What is Expert Services?
3.4.1.2. How to measure/justify the value of Expert Services
3.4.1.3. Ideal Expert Services customers
3.4.1.3.1. Customers with no internal resources
3.4.1.3.2. Customers who would like a better service level on the same spend
3.4.1.3.3. Customers with run-rate PS spend