How a business could use web 2.0 technologies

1. Wikis

1.1. Feedback

1.1.1. Complaints

1.1.1.1. Customer service

1.1.1.2. Product quility

1.1.2. Suggestions

1.1.2.1. Improvements

1.1.2.2. Requests

2. Instant Messaging

2.1. Long distance communication

2.2. Instant updates

2.2.1. Reps

2.2.2. Employees

2.2.3. Suppliers

2.2.4. Customers

3. Software as a Secure Service

3.1. Enhances security

3.2. Cost efficiant

3.3. Time saving

3.4. Zero IT hassles for clients

4. Blogs

4.1. Business Profile

4.1.1. Portfolio

4.1.2. Events

4.1.3. Products

4.2. Marketing

4.2.1. Overview

4.2.2. Discription

5. e-mail

5.1. Communication

5.1.1. Extranet

5.1.1.1. Customers

5.1.1.2. Suppliers

5.1.2. Intranet

5.1.2.1. Employees

5.1.2.2. Management

6. Facebook and MySpace

6.1. Marketing

6.1.1. Find new customers

6.1.2. Keep customers informed

6.2. Business growth

6.2.1. Find new suppliers

6.2.2. Keep suppliers informed

6.2.3. Form new alliances with companies abroad

6.3. Feedback

6.3.1. Suggestions

6.3.2. Complaints

6.4. Media

6.4.1. Keep updated on whats new

6.4.2. Ensure innovativeness